Air India Cancellation Policy

Headquartered in the heart of New Delhi, Air India is the flag carrier of India currently serving domestic as well as international routes. It offers a host of benefits to its passengers, right from affordable flights and world-class services to 24*7 customer service and flexible policies including the Air India cancellation policy. This is one of the reasons why you can easily cancel or change your booking without any unnecessary hassle or drama. Want to learn more about the Air India cancellation policy for international flights and domestic flights? Continue reading for detailed information.


Air India Cancellation Policy

In case of a calamity or unavoidable circumstance, you can change or even cancel your booking. The entire process is quite easy with Air India as they provide their passengers with flexible Air India flight cancellation along with moderate Air India cancellation charges in certain cases. For instance, if you cancel the booking within 24 hours of the purchase, then no cancellation fee will be levied. But when you miss this risk-free window, you will require paying an amount as the cancellation fee. To know more about the Air India cancellation charges for domestic as well as international flights, call on the Air India customer service number. 


Air India 24 Hours Cancellation Policy

air-india-cancellation-policy

To provide passengers with great flexibility and ease, the airline has introduced the Air India ticket cancellation 24-hour policy. As per this policy, you can cancel or change your booking for free but you have to do it within 24 hours of the booking. In case you miss this active span, you will require paying the cancellation fee to the airline. This amount is typically deducted from the fare and the remaining amount is credited back to the account used for the booking. 


Air India Cancellation Fee

The airline has recently revised its Air India cancellation charges on all bookings with effect from March 28, 2021. Since the cancellation charges depend on the fare type chosen, route selected, and the time you are cancelling your booking, look at the following to know more about the same: 

1.       Express Value

If you make changes in your booking i.e. date or name change, you will need to pay an amount of Rs. 2,500 or its equivalent per passenger and per sector for international and Rs. 1,100 for domestic flights. However, this modification should be done at least 12 hours before the scheduled departure of the flight. Look at the following table to know more about the cancellation charges:

Time DurationAir India Cancellation Charges for Domestic FlightsAir India Cancellation Charges for International Flights
96 or more hours before the scheduled departure timeRs. 2,500 or its equivalent in local currency along with convenience fee per passenger per segmentRs. 4,000 or its equivalent in local currency along with convenience fee per passenger per segment
96 hours to 24 hours before the scheduled departure of the flightRs. 3,000 or its equivalent in local currency along with convenience fee per passenger per segmentRs. 4,000 or its equivalent in local currency along with convenience fee per passenger per segment
Less than 24 hours before the scheduled departure of your flight or “no show” passenger100% of the BASIC AIRFARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment100% of the BASIC AIR FARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment

2.       Express Flexi

You can make unlimited changes for free. However, the modifications should be done at least 12 hours before the scheduled departure time. For the cancellation fee, check out the table given below:

Time DurationAir India Cancellation Charges for Domestic FlightsAir India Cancellation Charges for International Flights
96 or more hours before the scheduled departure timeRs. 2,500 or its equivalent in local currency along with convenience fee per passenger per segmentRs. 4,000 or its equivalent in local currency along with convenience fee per passenger per segment
96 hours to 24 hours before the scheduled departure of the flightRs. 3,000 or its equivalent in local currency along with convenience fee per passenger per segmentRs. 4,500 or its equivalent in local currency along with convenience fee per passenger per segment
Less than 24 hours before the scheduled departure of your flight or “no show” passenger100% of the BASIC AIR FARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment100% of the BASIC AIR FARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment

3.       Express Promo

When you have the Express Promo, you may or may not be permitted for any modification. For this, you should check the fare and related rules before anything. But when it comes to the cancellation charges, 100% of the basic airfare along with fuel surcharge and convenience/transaction fee will be levied.

In case, a passenger is having an active booking or making Air India Flight Booking for travel till March 27, 2021, the following will be charged as the cancellation fee or change penalty according to the Air India cancellation policy:

1.       Express Value

With this fare, you can make changes to your booking by paying an amount of Rs. 1,100 or equivalent. For cancellation fee, look at the following:

Time PeriodCancellation Charges
7 or more days before the scheduled departureRs. 2,200 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
7 days to 72 hours before the scheduled departure timeRs. 2,700 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
72 hours to 24 hours before the scheduled departure timeRs. 3,300 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
Less than 24 hours before the scheduled departure time or NO SHOW passenger100% of the BASIC AIR FARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment

2.       Express Flexi

Passengers having express flexi will be allowed unlimited changes without any fee. And cancellation charges have been listed below:

Time PeriodCancellation Charges
7 or more days before the scheduled departureRs. 2,200 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
7 days to 72 hours before the scheduled departure timeRs. 2,700 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
72 hours to 24 hours before the scheduled departure timeRs. 3,700 or its equivalent along with local currency and convenience/transaction fee per segment per passenger
Less than 24 hours before the scheduled departure time or NO SHOW passenger100% of the BASIC AIR FARE + FUEL SURCHARGE + CONVENIENCE FEE per passenger and per segment

3.       Express Promo

As per the Air India cancellation rules, modifications/changes may or may not be permitted. However, to learn more about the cancellation charges, you can call on the Air India ticket cancellation phone number. 


How to Cancel Air India Flights?

Being a reputed Indian airline, Air India provides its passengers with different modes for Air India cancellation. Just look at the following to learn more about the same: 

Method 1: Air India Cancellation Online

  • Go to the official website of Air India
  •  Log in to your MY BOOKING section
  • Now, you will be able to see the bookings
  • Click on the reservation you want to cancel
  • When you do it, you will need to enter your name along with the ticket number
  •  After this, validate the details
  • Once everything seems fine, submit your cancellation request 

When your request is submitted, you will receive an email or SMS on your registered email ID or phone number regarding the same. 

Method 2: Flight Cancellation via a Phone Number

In case you are not able to cancel your flight booking online, you can call on the Air India cancellation number. When you call on this number, an aviation expert will be assigned to you. He or she will ask you to provide them with certain details including the reason for cancellation. Once your request is submitted, you will be notified on your registered communication addresses. 

Method 3: Flight Cancellation at the Airport  

If the above methods do not work for you, then you will still have the option to cancel your ticket in-person at the airport. Just visit the nearest airport and locate the Air India ticket booking counter. The executive available on the window will ask you to provide them for some details. When you provide them with the same, they will initiate the cancellation policy. 


How to Check if Air India Cancelled My Flight?

Even though you will receive an email or SMS on your registered email ID or phone number when you initiate the Air India cancellation process, you can check the same by following the steps mentioned below: 

  • Visit the official Air India website
  • Log in to your MY BOOKING account
  • After this, you can see the status of all your bookings

You can also call on the Air India ticket cancellation number to know the status or check whether your ticket is cancelled or not. 


Air India Refund Policy

If your travel plans are uncertain, then you can change or even cancel your booking. Thanks to the Air India cancellation policy. The refund of your booking cancellation depends on the Air India refund rules. As per the policy, refunds will be provided on the refundable tickets. In case you have a non-refundable ticket, you will only get the non-airline taxes. As per the rules, all your refunds will be credited in the same payment mode that you have used while booking your tickets. For more details about the Air India cancellation refund rules, Air India refund issues like Air India refund not received, browse through the official website of Air India or simply get in touch with us. 


Air India Rebooking

For Air India rebooking, you will be provided with one of the most convenient modes – online. Once you do Air India cancel booking, you can rebook by following the steps mentioned below: 

  • Visit the official website of Air India
  • Go to the MY BOOKING section to cancel your unused or unutilized ticket
  •  After this, choose your new booking as per your schedule
  • To avoid additional charges, you will require booking the flight tickets in the same cabin class and on the same route
  • In case, you upgrade your ticket, you will have to pay the difference amount 

For detailed information related to the Air India rebooking fee for international as well as domestic flights, you should connect with the airline or simply get in touch with us.


Frequently Asked Questions (FAQs)

Some of the frequently asked questions about the Air India cancellation policy have been answered here. Just take a look:

What compensation will I be provided if my flight of Air India delays?

As per the policy of the airline, you will be provided with compensation of up to $700 per passenger if your flight is delayed 3 hours or more.

How much amount will I get if Air India cancels my flight?

You will be provided with the compensation of up to $700 per passenger if the airline cancels your flight ticket due to any reason up to 14 days before the scheduled departure.

Is my flight departing from the EU airports covered under the Law EC261 of Air India?

Yes, these flights are covered. For more details, call on the Air India customer service number.

How long should I wait for my refund?

Generally, Air India processed the refunds immediately. But if you have used a credit card, then the refunds will take a minimum of 20 days.

Will I be eligible for the refund if I am ill and do not want to travel?

If you are ill and your ticket is not utilized, then the airline will initiate the refund as per the Air India refund policy.

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