Air New Zealand Cancellation Policy

With the Air New Zealand cancellation policy, passengers can get beyond compassion and flexibility, as the airline empowers the passengers at the time of abrupt cancellation as well as when the passengers change their travel plans. Let’s understand the important highlights from the Air New Zealand cancellation rules and the related terms and conditions – 

  • According to the Air New Zealand cancellation policy, passengers have the option to cancel their flights and are subject to the Air New Zealand cancellation fee and receive a travel credit only that remains valid for one year from the original date of purchase.
  • Air New Zealand flight cancellations would only be applied to the unflown segment of the portion of the ticket for all the passengers in the booking.
  • After the Air New Zealand flight cancellation request is completed, the tickets are canceled and the passengers no longer hold boarding rights for the existing flight segments.
  • All flights originating to and from the United States and Canada are eligible under the Air New Zealand 24 hour cancellation policy where passengers can cancel their flights for free within 24 hours of purchase and can claim a full refund. 
  • Air New Zealand ticket cancellation may incur a penalty. However, some fares are restricted by flight cancellation, as no refund can be obtained due to the restricted fare rules.
  • Air New Zealand cancellation policy would only be applied on the tickets booked through airnewzealand.com, through Air New Zealand customer service phone number, or through Air New Zealand ticket offices at the airport counters.
  •  In the event where Air New Zealand cancel booking due to flight delays, or due to overbooking, the airline will do everything in their best capacity to reschedule passengers to the next available flight, subject to availability. Depending upon the fare rules associated with the booking, the reason for the Air New Zealand flight cancellation, the airline may also offer the canceled flight compensation.

Air New Zealand 24 Hour Cancellation Policy

Air New Zealand 24 Hour Cancellation

As per Air New Zealand 24 hour cancellation policy, any flight cancellations request made within 24 hours of booking is allowed to obtain a full refund on their booking value without levying any Air New Zealand cancellation fee if the flight booking was made more than 7 days prior to the scheduled flight departure. Here are the terms and conditions associated with the Air New Zealand 24 hour cancellation policy – 

  • Air New Zealand 24 hour cancellation would not be applicable on the booking made through a travel credit voucher
  • Any travel PNR that holds 10 or more passengers is not eligible under Air New Zealand cancel booking within 24 hours and is subject to Air New Zealand group booking conditions.
  • Air New Zealand 24 hour cancellation would only be applicable on the flight that originates to and from the United States and Canada.
  • Any refund obtained from the 24-hour cancellation would be redirected to the original method of payment in 7-10 business days
  • Air New Zealand domestic flight cancellations would be covered under 24-hour risk-free cancellations. 
  • Any reservation booked with frequent flyer miles is not covered under Air New Zealand 24 hour cancellations. 

Air New Zealand Cancellation Fees

Below is the complete overview of the Air New Zealand cancellation fee for the domestic and international fares any passengers may encounter while traveling on Air New Zealand. The airline cancellation fee given below is only applicable on the flights operated by Air New Zealand only. 

Air New Zealand International Flight Cancellation Fee

ServiceAir New Zealand Sweet Deal FareAir New Zealand Value FareAir New Zealand Flexi FareAir New Zealand Business Saver fareAir New Zealand Business Value FareAir New Zealand Business Class
Air New Zealand Cancel Booking Fee250 USD300 USD300 USD500 USD200 USD200 USD
Cancellation TimeUp to 24 hours prior to the scheduled departureUp to 4 hours prior to the scheduled departureUp to one hour prior to the scheduled departureUp to 4 hours prior to the scheduled departureUp to one hour prior to the scheduled departureUp to one hour prior to the scheduled departure

Air New Zealand Domestic Flight Cancellation Fee

ServiceAir New Zealand Smart Saver FareAir New Zealand Flexible Date Fare
Air New Zealand Cancel Booking Fee140 USD100 USD
Cancellation TimeUp to 24 hours prior to the scheduled departureUp to 24 hours prior to the scheduled departure

Air New Zealand Cancellation Process

Passengers have the option to cancel their Air New Zealand flight booking through an online website, through a customer care number as well as through the Air New Zealand ticket counter at the airport. Here’s how Air New Zealand passengers can cancel their flights via the following three methods – 

Air New Zealand Cancel Booking Online

Air New Zealand Cancel Booking Online

Here are the step-by-step method as to how you can cancel your Air New Zealand flight online – 

  • Go to airnewzealand.com, and visit the Manage Booking section on the home page
  • Enter the six-digit alpha-numeric code as your booking reference and the last name of the passenger in the required field.
  • As per the Air New Zealand cancellation policy, passengers can request the cancellation on the unflown flight segments only.
  • Click on the Continue button to retrieve the booking on the next page.
  • Click to select the flight segments, and click on the ‘Cancel’ tab to request the flight cancellation on the selected flights.
  • On the next passengers, a refund amount that would be generated for the said booking would be displayed. Please note, at the time of cancellation, passengers need to pay an upfront Air New Zealand cancellation fee. 
  • Click on the ‘Continue’ button to redirect to the checkout page. Pay the required cancellation penalty via debit/credit card to complete your cancellation request.
  • Once the request is completed, the Air New Zealand cancellation refund would be credited in 7 business days in the original method of payment.

Air New Zealand Cancel Booking Over the Phone

At times, the Air New Zealand booking does not support the online cancellation request due to restricted fare rules, in that case, passengers can speak to our Air New Zealand flight executive at our customer care number at +1-877-311-7484, and do the following – 

  • Once you connect to the Air New Zealand flight executive, provide your booking details such as ticket number or booking reference that will help retrieve your booking.
  • The agent will check whether your fare rules allow the cancellation or not.
  • Based on the fare rule associated with the booking, the agent will calculate the Air New Zealand cancellation refund on the said booking value of your reservation.
  • As per the Air New Zealand cancellation policy, passengers can request the cancellation on the unflown flight segments only.
  • Also, you would be asked to pay Air New Zealand cancel booking fee. You can pay the penalty over the phone with your debit/credit card.
  • Once the request is completed, the Air New Zealand cancellation refund would be credited in 7 business days in the original method of payment.

Air New Zealand Cancel Booking at the Airport

In case of last-minute cancellation at the airport, passengers can request Air New Zealand flight cancellation up to three hours prior to the scheduled departure in case of international flights, and two hours prior to the scheduled departure in case of domestic flights. To cancel the Air New Zealand flight at the airport – 

  • Go to the Air New Zealand ticket counter and provide your ticket details to the available customer specialist.
  • Ask the Air New Zealand flight representative to cancel your flight. The agent will check and see whether your fare rules associated with the reservation allow any refund or not.
  • As per the Air New Zealand cancellation policy, passengers can request the cancellation on the unflown flight segments only.
  • Also, you would be asked to pay Air New Zealand cancel booking fee. You can pay the penalty over the phone with your debit/credit card as well as cash.
  • Once the request is completed, the Air New Zealand cancellation refund would be credited in 7 business days in the original method of payment. In case the passengers paid for the Air New Zealand ticket with cash, they will receive the refund via electronic transfer within 20 business days.

Air New Zealand Cancellations Due to Flight Delays and Denied Boarding

Sometimes, the flight schedules are not guaranteed, and due to that if your Air New Zealand flight is delayed, rescheduled, or canceled on the day of travel, the airlines will try to keep passengers updated with the latest arrival and departure information. Moreover, if your flight is delayed, canceled, or rescheduled on your scheduled departure day and – 

  • If it impacts the other flight connections and segments that are part of travel, the airline will ensure to rebook the on-ward travel with minimal disruption possible
  • If it impacts the other travel arrangements including the flight segments that are not part of Air New Zealand, in that case, you have to contact the other airlines to travel providers to alter those arrangements.

As per Air New Zealand canceled flights policy, if required the airline may reschedule the flight departure in the alternate aircraft or arrange the services of another airline to get passengers to their final destination as early as possible. In these circumstances, no additional charge would be asked, hence no Air New Zealand cancel flight refund would be offered. 

If the Air New Zealand canceled flight or any other flight disruption which is within the airline’s control and results in an overnight delay, the Air New Zealand team will offer passengers

  • Overnight accommodation and meals
  • Airport transfer to and from hotel
  • Unlimited access to the phone calls, and internet in relation to the passenger’s waiting time

In the case of Air New Zealand canceled flight circumstances where passengers want to change the flight option offered by the airline, passengers have the right to amend the flight within 3 days subject to flight availability in the same class of service. Any flight amendments outside 3 days can be made and are subject to fare rules and Air New Zealand cancellation penalty. Passengers shall be liable for the additional fare difference if there is any.

In case of overbooking/denied boarding – It rarely happens that passengers flying with Air New Zealand have been denied boarding due to overbooking, If it does, the airline complied with the fair approach to accommodate the Air New Zealand canceled flight compensation.

In an overbooking situation, Air New Zealand asks for volunteers before denying travel involuntarily to any of its passengers. If passengers offer to volunteer to travel on an alternative flight, the airline will be compensated in the same way as those who may be denied travel involuntarily. 

Also, Air New Zealand canceled flight compensation will not be paid to the passengers if – 

  • If the flight is canceled
  • If there are certain weight restriction which is outside the Air New Zealand control
  • If passengers have not checked in on time or they are unable to complete the check-in due to inappropriate documents
  • An aircraft change is needed due to operational and safety compliance
  • If passengers are accommodated in a class different from what they have paid.

If passengers have been denied, the Air New Zealand canceled flight compensation would be – 

  • 240 USD if flights are departing to and from India, China, and other Asia-Pacific routes
  • 400 USD if flights are departing to and from the UK, Europe, and the Middle East.
  • 550 USD if flights are departing to and from the United States, and Canada.

Air New Zealand Cancelled Flight Compensation

Air New Zealand Cancellation

If the flight is delayed, canceled, passengers have every right to obtain a refund as well as Air New Zealand Cancelled Flight Compensation, which falls anywhere between 400 and 750 USD in compensation – 

Passengers would be eligible for Air New Zealand cancel flight compensation if – 

  • If a passenger holds a confirmed flight and has checked in on time
  • If the flight arrives at the final destination or a stopover no less than 3 hours as compared to the original arrival schedule
  • If passengers have been informed of Air New Zealand canceled flight situation within 7 days of the scheduled flight departure

If there is a significant amount of flight delay, and the flight delay or passenger arriving at the final destination or a stopover no less than 3 hours, the Air New Zealand canceled compensation would be  – 

3 to 4-hour delayMore than a 4-hour delayNever ScheduledFlight distance
400 USD400 USD400 USD1,500 km or less
500 USD500 USD500 USDFights more than 1,500 km
650 USD650 USD650 USDFlight distance between 1,500-3,500 km
750 USD750 USD750 USDFlights more than 3,500 km

Air New Zealand Cancellation Policy Refund

In case any passenger changes their mind and is unable to consume their flight itinerary for travel, they may cancel and may get eligible for an Air New Zealand cancellation refund. The Air New Zealand flight refund policy varies with the fare and class of service as different fare rules may apply. Here are the following terms and conditions covered under the Air New Zealand refund policy – 

  • If the passenger booked a flight via any Air New Zealand booking channels they can cancel their reservation and claim a full refund within 24 hours of making the booking if the reservation was made 7 or more days in advance of the scheduled flight departure.
  • As per Air New Zealand refund policy, the due refund issued on the flight booking value minus the Air New Zealand non-refundable taxes and fees, and the service fee applied at the time of booking.
  • For all the bookings made through third-party travel agencies, passengers need to approach their point of contact regarding the Air New Zealand cancel booking refund. 
  • Air New Zealand cancellation policy refunds are only possible if the fare rule associated with the booking permits the due refund.
  • At the time of flight cancellation, the passenger may be asked to pay for the Air New Zealand ticket cancellation fees upfront in order to obtain a refund. All Air New Zealand flight booking is subject to Air New Zealand cancellation policy and other related fare restrictions.
  • Air New Zealand will issue a prompt refund of the applicable unused portion of the flight in regards to the purchased flight tickets via credit card and the said refund would be processed back to the same credit card within 7 business days. If the ticket was purchased with cash, the due would be processed via electric transfer within 20 business days.
  • Air New Zealand cancellation refund would be made to the passenger named on the ticket or the person who paid for the flight ticket.

Air New Zealand Ticket Cancellation Policy – Frequently Asked Questions (FAQs)

In most cases, passengers can do Air New Zealand flight cancellation online by managing your booking. Depending upon the fare type you have purchased, an Air New Zealand cancel booking fee may apply. If you’re unable to make a flight cancellation online, we’re here to help as you can talk to our Air New Zealand flight representatives at Air New Zealand customer service number at +1-877-311-7484.

Sometimes Air New Zealand cancels a flight due to bad weather or events that are out of control. If this is happening to you, we apologize for the inconvenience as everyone at the airport is equally affected.

Air New Zealand will help passengers accommodate on the next available flight on an earlier basis. If it doesn’t work for you, you can claim the Air New Zealand cancellation refund on the unused portion of the ticket.

Yes, as per Air New Zealand cancellation policy, any flight cancellations request made within 24 hours of booking is allowed to obtain a full refund on their booking value without levying any Air New Zealand cancellation fee if the flight booking was made more than 7 days prior to the scheduled flight departure.

Yes, you can cancel your Air New Zealand flight but it all depends upon the fare type that you have paid for. Passengers can find the full details of the fare type on the Air New Zealand fare rules page. To check the fare rules, it is mentioned on the receipt page of your e-ticket.

Air New Zealand 24 hour cancellation is free of charge provided that the passenger’s flight departure date is 7 or more days ahead of the time of cancellation.  The Air New Zealand flight executive will let you know about the cancellation penalty before you decide to go ahead.

It is easy to check the Air New Zealand cancellation fee by sign in to the Manage Booking section, and the airline will show you the available Air New Zealand cancel flight refund options.

Yes, you may be eligible for a refund if your flight has been delayed or canceled for 3 hours or more. However, no refund can be obtained by the passenger if the passenger opts for an alternate flight that will reach their final destination or stopover within 3 hours as compared to the original arrival schedule. 

Also, if the passenger missed their flight connection due to the previous flight departure schedule, Air New Zealand will re-accommodate passengers to their final destination and be booked on the original class of service, subject to availability.


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Reservations Number
Average rating:  
 1 reviews
by Juan Walkers on Reservations Number
Air New Zealand Airlines

Easy check-in and bag check at the airport. Check-in staff very helpful. Flight was in time, offered beverages but I will not be recommending this airline if you, unfortunately, require to cancel they charge high cancellation fees.