Cape Air Cancellation Policy

Cape Air Cancellation Policy

Travel plans can often change without giving us a heads up. Cape Air cancellation offers flexibility that covers our travel at every step. Cape Air cancellation policy offers you maximum flexibility so that you can adapt to any untoward circumstances however you wish. From rebooking to reschedule as well as 24 hours cancellation option would be at your disposal on short, medium, and long-haul flights. This policy applies to existing flight booking as well as new ones, irrespective of the fare type, travel class, and the departure airport. 

In this post, we will discuss everything you need to know about the Cape Air flight cancelation policy. Here are the highlights that any passenger must know before making an actual flight booking :

  • If you have a Cape Air cancellation initiated by the airlines, you will obtain a full refund free of charge without actually submitting any Refund form
  • To make cancellations and to claim a Cape Air airlines refund, click on My Booking on the Cape Air home page.
  • To retrieve your booking, enter your six-digit booking reference along with the last name of the passenger. Any booking that is eligible for cancellation will be displayed. If you’re already logged in, refundable fares will be highlighted in red color in your travel summary by the button marked ‘Cape Air cancellation.’
  • Click on the cancellation button next to the concerned Cape Air booking and confirm your selection for the request made.
  • Once the Cape Air cancellation is initiated, you will receive the cancellation confirmation, and the due amount for a refund will be transferred to your bank account or to your original payment method. 
  • Cape Air allows reservations to be canceled within 24 hours from the date of purchase provided the date of booking must be atleast 7 days or more prior to the scheduled departure. 
  • Cape Air cancellation would be applicable on the refundable as well as non-refundable fares.

Cape Air Cancellation within 24 hours

We can’t take our life and our travel plans for granted, and you may need to change your flight schedule unexpectedly. Cape Air cancellation policy 24 hours gives you the freedom to make a cancellation within 24 hours of booking and ticketing, without being charged any cancellation fee considering if you made your flight booking one week or more before scheduled departure. Basic Economy Class is also covered under Cape Air cancellation policy 24-hour rule which is typically non-refundable fare. Here are the following terms and conditions that passenger must know :

  • Cape Air cancellation policy 24 hours rule applies to tickets booked at the airline’s portal, Cape Air ticket offices, airport reservation counters, or with Cape Air airlines phone number.
  • The 24-hour timeframe begins at the time your reservation is successful and the ticket is confirmed. 
  • Request for refund will be credited back to the original form of payment within 7-10 business days.
  • If the Cape Air flight booking was made via Gift Certificates, the refund would be credited back in the form of e-travel certificates. 
  • Cape Air cancellation policy 24 hours rule do not apply to group booking and is subject to group contract. 
  • Tickets purchased using reward points and loyalty miles are excluded 

Cape Air Cancellation Fee

Cape Air charges $200 USD as a cancellation fee regardless of the fare type, fare rule, and class of service selected. 

  • To request cancellations, click on My Booking on the Cape Air home page.
  • Type in your six-digit booking reference/13-digit -ticket number and the last name of the passenger to retrieve the booking, in order to request cancellation.
  • After making the Cape Air cancellation request, the refund would be credited back to the original form of payment in 7-10 working days. 

How to cancel Cape Air booking?

There are three ways that help you request the cancellation of your Cape Air flights :

Cancel Flight Tickets Online

Follow these steps to cancel your flight via the Cape Air booking platform :

  • Visit Cape Air’s online booking portal and click on the ‘Manage Reservation’ tab.
  • Type in your six-digit booking reference/13-digit -ticket number and the last name of the passenger to retrieve the booking, in order to request cancellation.
  • Select the booking that you wish to cancel. Only refundable fares can be canceled online. 
  • Click on the ‘Change/Cancel’ button to proceed. Cape Air airlines refund amount would be mentioned on the page along with the cancellation fee that you need to pay to place a cancel request. 
  • Click on the ‘Confirm Cancellation’ link to complete the cancellation process. 
  • You will receive the confirmation on the email address provided at the time of booking.
  • The Cape Air airlines refund would be credited back to your account in 7-10 working days.

Cancel tickets via Phone

If you are struggling to retrieve your flight booking online due to restricted fare rules, you can talk to our customer executive desk at our Cape Air airlines phone number at +1-877-311-7484. We got you covered by :

  • Process change as well as cancellation request under Cape Air cancellation policy. 
  • Help claim Cape Air airlines refund in case of flight delays, involuntary cancellation, and denial of boarding
  • Cape Air flight cancellation compensation  wherever necessary
  • Cape Air cancellation fee waiver in genuine circumstances. 

Cancel tickets at Airlines Counter

Cape Air airlines change flight or cancellation can also be requested at the airport counter or Cape Air reservation office. All cancellation requests would be implemented as per the guidelines mentioned under the Cape Air flight cancellation policy. If you’re making a cancellation to your flight at the airport counter, you can request at the latest 90 minutes prior to the scheduled departure. Here are the important points to note before you cancel your reservation at the airport counter :

  • Keep your six-digit booking reference or 13-digit e-ticket number handy, which will help the desk agent retrieve your Cape Air reservation. 
  • The desk agent will inform you whether your purchased flight reservation is a restricted or a non-restricted fare. 
  • In case of restricted fare, you can claim the refund after agreeing to the Cape Air cancellation fee of $200 USD.
  • If you purchase the flight ticket with cash, you will get a refund via the same method of payment. 

Denial of Boarding or Cancellation

‘We apologize for the delay and inconvenience’ is a regular response from the Cape Air airlines when a flight is delayed or terminated. With Cape Air booking at least you might be able to claim compensation as well as a refund as you could be owed as much as $750 USD per person. 

In this post, you will find how much Cape Air ticket cancellation compensation you owed and how we can help you get it :

  • With any Cape Air involuntary cancellation, you’ll be offered an alternate flight to your destination, or a 100% Cape Air airlines refund, whatever you’d prefer. 
  • If your flight is canceled less than 2 weeks prior to the scheduled departure as you may be entitled to a refund as well as compensation. 
  • Cape Air ticket cancellation compensation would not be provided if the alternative flight arrives at the final destination at a very similar time to your original. 
  • No Cape Air ticket cancellation compensation would be offered if the flight canceled under extraordinary circumstances that made the cancellation necessary. 

Here are the circumstances when a passenger denied boarding by the airlines, thus eligible for a refund or compensation or both under  Cape Airticket cancellation policy :

  • If you have a flight delay for more than 3 hours 
  • If you have been denied boarding due to overbooking of your flight or there are a shortage of seats than anticipated
  • If you were informed of  Cape Air cancellation on your booking within two ahead prior to the scheduled departure. 
  • If you were denied boarding due to an airline’s bankruptcy or technical failure
  • If you were denied boarding due to severe weather or unable to make it to your flight due to huge traffic disruptions. 

Here are the following circumstances where the passenger would not be covered under any Cape Air ticket cancellation compensation :

  • If a passenger fails to check-in and the boarding gate entrance is closed for departure
  • If a passenger lacks immigration or travel-related documents that were necessary for travel. 
  • If a passenger denied boarding due to the non-cooperation with the crew members and the airport security staff

Cape Air cancel flight compensation in case of Delayed Flights

Here’s the overview of Cape Air compensation plan in case of delays :

DistanceCompensation
All flights under 1,500 kmUp to $300 USD per person
Between 1500 and 3500 KmUp to $485 USD per person
Above 3,500 kmUp to $725 USD per person

Cape Air Airlines Refunds Policy

Cape Air cancellation policy varies with the fare types, including whether the ticket was purchased through Cape Air’s online platform or any third-party travel operator. 

Cape Air cancellation received within 24 hours of departure are subject to additional penalties :

  • Non-refundable fares are not eligible to apply the ticket value towards the purchase of future reservations.
  • Refundable fares are eligible for Cape Air airlines full refund.

Cape Air cancellation is permitted for cancellation and is considered for making changes to flight, dates, and destinations in accordance with the Cape Air ticket cancellation policy :

  • If the cancellation request made atleast 2 hours prior to the time of departure of the original reservation
  • Passengers would be accommodated to the new flights in exchange for Cape Air change flight fees.

The following Cape Air ticket cancellation policy applies to Non-refundable tickets:

  • Cape Air would not process any refund for the non-refundable fares, including the fares and taxes, any fees, or other charges included within the ticket value.
  • Cape Air allows a portion of the non-refundable fare to be applied towards the purchase of future travel. Any portion which is not been applied has no ticket value. 
  • Cape Air reservations not canceled in accordance with Cape Air cancellation policy or passengers who have marked no-shows for a flight are not eligible to apply the ticket value for the purchase of a future reservation with Cape Air. 
  • Cape Air airlines refund for a non-refundable fare would only be considered in consideration of extenuating circumstances, such as the death of a family member. 

The following Cape Air ticket cancellation policy applies to Refundable tickets:

  • Cape Air will refund all or unused portion of the refundable fares, including the fares and taxes, any fees, or other charges included within the ticket value.
  • Cape Air reservations not canceled in accordance with Cape Air cancellation policy or passengers who have marked no-shows for a flight are not eligible to apply the ticket value for the purchase of a future reservation with Cape Air. 
  • Cape Air airlines refund for a Refundable fare would only be considered in consideration of extenuating circumstances, such as the death of a family member. 

Cape Air Rebooking Policy

Here are the important points to consider before making Cape Air airlines change flight request :

  • Rebook the flight within 24 hours from the date of purchase to avoid Cape Air airlines change flight fee. Only fare difference will be charged, if applicable. 
  • If selecting a new flight at a higher fare, you would be asked to pay a fare difference along with a change fee.
  • If opting for a low-fare flight, and you are outside the 24-hour window you’d be able to make the exchange, but refunds would not be issued on the residual value of the lower-purchased fare. 

How to Do Cape Air Rebooking Online?

There are three ways that help you request the rebooking on  your Cape Air flights :

Rebook Flight Tickets Online – Follow these steps to rebook your flight via the Cape Air booking platform :

  • Visit Cape Air’s online booking portal and click on the ‘Manage Reservation’ tab.
  • Type in your six-digit booking reference/13-digit -ticket number and the last name of the passenger to retrieve the booking, in order to request changes.
  • Select the booking that you wish to change. Refundable as well as non-refundable fares are eligible to make changes online. 
  • Click on the ‘Change/Cancel’ button to proceed. 
  • Select new light dates or destination or both. Cape Air will give the difference in the fare as well as the rebooking fee associated with your booking.  
  • Click on the ‘Confirm changes’ link to complete the rebooking process and pay the amount generated to make changes to your flight. 
  • You will receive the confirmation on the email address provided at the time of booking.

Rebook tickets via Phone – If are struggling to retrieve your flight booking online due to restricted fare rules, you can talk to our customer executive desk at our Cape Air airlines phone number to rebook your flights to an earlier or later date at +1-877-311-7484

Rebook tickets at Airlines Counter – Cape Air airlines change flight process can also be requested at the airport counter or Cape Air reservation office. If you’re rebooking a flight at the airport counter, you can request at the latest 120 minutes prior to the scheduled departure. 


Rebooking Fee

Cape Air offers maximum flexibility with the rebooking,  as passengers can make the changes to the flights for $200 USD :

  • Rebook flights date and time 
  • Rebook destination 
  • Name changes on the flight 

Cape Air airlines change flight requests can be made atleast 2 hours prior to the scheduled departure. 


Cape Air Cancellation Policy – Frequently Asked Questions (FAQs)

How do I request a name correction with Cape Air?

Name correction can be requested for free if a Cape Air flight booked within 24 hours of purchase. Beyond 24 hours, passengers can do name correction up to three characters on the first name and the last name mentioned on the ticket. Cape Air charges $20 USD to do name correction. Also, passengers need to submit their valid passport or government-issued photo-ID to request name correction on their booking. 

How many days does it take to process a Cape Air airline refund?

Once the cancellation is done, the refund would be credited back to the original method of payment in 7-10 working days.

Can I cancel my Cape Air flight within 24 hours?

It should be noted that Cape Air allows a 100% refund if the flight is canceled within 24 hours from the date of booking. Cape Air cancellation policy 24-hour rule would be applicable on refundable as well as non-refundable fares.

What do I do if my Cape Air flight is canceled?

With any Cape Air involuntary cancellation, you’ll be offered an alternate flight to your destination, or a 100% Cape Air airlines refund, whatever you’d prefer. If your flight is canceled less than 2 weeks prior to the scheduled departure as you may be entitled to a refund as well as compensation.


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