Caribbean Airlines Cancellation Policy

Flight cancellations are non less than a heartbreak. Our life happens so as our travel plans. And, what comes complimentary with that is the hefty cancellation penalties and the restrictive fare rules that only user non-flexibility. But not with Caribbean Airlines cancellation policy that offers minimal cancellation fees and maximum flexibility, keeping your travel 100% hassle-free. Let’s understand the important considerations from the cancellation policy, and what all it takes to cancel your booking without much a fuss – 

  • Caribbean Airlines cancellation policy shall only be applicable on the tickets booked through caribbean-airlines.com, Caribbean Airlines customer service phone number, or at the nearest Caribbean Airlines ticket office.
  • Caribbean Airlines allows cancellation to your flight booking up to four hours prior to the scheduled departure for all international booking, and two hours prior for domestic booking.
  • Caribbean Airlines flight cancellations would be applicable on all fare types, and a class of service selected, regardless of the fare conditions associated with the ticket. 
  • All Caribbean Airlines reservations shall be eligible for cancellation within 24 hours from the date of purchase provided that the departure date must be seven or more days at the time of making a flight cancellation. 
  • As per Caribbean Airlines flight cancellation policy, any cancellation would be subject to Caribbean Airlines cancellation fee, and the refund is solely under the discretion of the fare rules associated with the booking.
  • As per Caribbean Airlines cancellation policy, any flight disruption caused by the airline such as schedule change, flight cancellation, etc did not incur any Caribbean Airlines cancellation fee, but a processing fee may be applicable. 
  • In case of any voluntary Caribbean Airlines flight cancellations, the airline will do its best to contact the passenger in advance regarding any flight disruption using the contact information in your reservation. 
  • Caribbean Airlines is bound to comply with the guidelines associated with Caribbean Airlines cancellation policy. The canceled flight compensation due to any flight disruption would be attributed directly to the airlines and can be claimed by the passenger, if necessary. 
  • No Caribbean Airlines flight cancellations would be entertained if the passenger has been marked a show, hence passengers are not entitled to any refund and the entire booking value remains forfeited. 
  • Caribbean Airlines cancellation fee would be incurred each time if a passenger cancels a flight, changes a date or flight, fails to show for a flight, or fails to redeem the flight ticket. 
  • The Caribbean Airlines refund shall be entitled to a person named on the ticket or the person who booked a flight ticket.
  • Caribbean Airlines ticket refund policy would be applicable on the unflown segments only. 

Caribbean Airlines Flight Cancellations within 24 Hours

Caribbean Airlines 24 Hours Cancellation

As per Caribbean Airlines 24 hours cancellation policy, the Caribbean Airlines reservations shall be eligible for cancellation within 24 hours from the date of purchase provided that the departure date must be seven or more days at the time of making a flight cancellation. Here are the following terms and conditions under the Caribbean Airlines 24 hour cancellation policy – 

  • Caribbean Airlines 24 hour cancellation would be applicable on all fare types
  • Any reservation booked with a travel credit voucher would not be eligible for Caribbean Airlines 24 hour cancellation
  • Any group booking would not eligible for 24-hour cancellation and is subject to the group contract
  • All reservations canceled within 24 hours are eligible for refund and are credited back to the original form of payment within 7-10 working days. 

Caribbean Airlines Cancellation Fee

Caribbean Airlines cancellation fee would be incurred each time if  – 

  • a passenger cancels a flight
  • changes a date or flight 
  • fails to show for a flight 
  • fails to redeem the flight ticket

Here’s the complete overview of the Caribbean Airlines cancellation fee for all the fare types – 

Caribbean Airlines cancellationsLite FareClassic FareFlex FareBiz FareBiz Flex Fare
Travel to/from USA/Canada and the CaribbeanNon-refundable50% of the booking value200 USD as a cancellation fee50% of the booking value200 USD as a cancellation fee
Travel within the Caribbean, Guyana, Suriname, CaracasNon-refundable50% of the booking value200 USD as a cancellation fee50% of the booking value200 USD as a cancellation fee

How to Cancel a Caribbean Airlines Flight?

You can cancel your Caribbean Airlines reservation online as well as over the phone. Let’s understand how you can cancel your reservation, via the three following methods –

Caribbean Airlines Cancel Flight Online

Here are the step-by-step instructions that help you cancel your Caribbean Airlines booking online – 

Caribbean Airlines Cancel Flight Online
  • Visit caribbean-airlines.com, and navigate to the ‘Manage Booking’ section
  • Enter the six-digit booking reference along with the last name of the passenger, and click on the ‘Search Booking’ tab to retrieve the flight reservation
  • Click on the flight itinerary/segment that needs to be voided, and then click on the ‘Cancel’ button next to it
  • On the next page, you would be able to check whether your reservation is cancel-able or not. 
  • As per Caribbean Airlines cancellation policy, any cancellation would be subject to Caribbean Airlines cancellation fee, and the refund is solely under the discretion of the fare rules associated with the booking.
  • Click on the ‘Cancel my flight’ link to proceed with the cancellation.
  • Once the Caribbean Airlines cancellation request would be completed, the refund would be credited back to the original form of payment within 7 working days.

Caribbean Airlines Cancel Flight over the Phone

If you’re unable to complete the Caribbean Airlines flight cancellation request online, or the website does not support the flight cancellation due to restrictive fare rule, dial our Caribbean Airlines reservation phone number at +1-877-311-7484

  • Keep your six-digit booking number handy who;e you get connected to the airline’s agent
  • Ask the executive to cancel the booking, also check with Caribbean Airlines if the reservation is eligible for any refund or not
  • If eligible, the agent will provide the information related to the Caribbean Airlines refund amount associated with your booking. 
  • As per Caribbean Airlines cancellation policy, any cancellation would be subject to Caribbean Airlines cancellation fee, and the refund is solely under the discretion of the fare rules associated with the booking.
  • Ask the Caribbean Airlines executive to cancel your booking
  • Once the Caribbean Airlines cancellation request would be completed, the refund would be credited back to the original form of payment within 7 working days.

Caribbean Airlines Cancel Flight at the Airport

You can simply head to the departure airport or to the nearest Caribbean Airlines ticket counter to cancel your reservation. As per Caribbean Airlines cancellation policy, the passenger must complete the cancellation request up to 4 hours prior to the scheduled departure for international booking and two hours prior to domestic booking.

  • Reach out to any available  Caribbean Airlines representative at the airport counter, and ask them to cancel your booking
  • Provide your  Caribbean Airlines reservation details that will enable them to access your booking
  • Ask the executive to cancel the booking,
  • The agent will provide the information related to the Caribbean Airlines refund amount associated with your booking. 
  • Once the Caribbean Airlines cancellation request would be completed, the refund would be credited back to the original form of payment within 7 working days.

Caribbean Airlines Cancel Flights in case of Flight Delays, Overbooking, and Schedule Change

Caribbean Airlines undertakes its best effort to carry passengers and to adhere to the published flight schedule in effect on the date of travel. As per Caribbean Airlines cancellation policy –

Under the circumstances where Caribbean Airlines cancel flight or there is a flight delay that is beyond the control and is unable to provide a previously confirmed seat, fails to stop at your stopover or destination point, or cause passengers to miss a connecting flight or a stopover, the Caribbean Airlines shall either – 

  • An alternate flight schedule on which the space is available as soon as possible
  • Re-route with a different carrier to the destination indicated on the ticket
  • If the new flight cost, excess baggage charge, and any other applicable service for the revised routing are higher than the refund value of the ticket, no additional airfare would be collected from the passenger, and also offer Caribbean Airlines refund if the new flight cost is lower than what the passenger has originally purchased
  • The Caribbean Airlines is not responsible for special, incidental, or consequential damages resulting from any Caribbean Airlines ticket cancellations, schedule change, or delay. 

Caribbean Airlines Flight Cancellation Compensation

If your flight is delayed, canceled or you were denied boarding, then you claim a Caribbean Airlines cancellation compensation and et anywhere between 350 USD to 800 USD in compensation

If the flight is delayed when traveling with Caribbean Airlines 

  • Passengers can claim the compensation on a  confirmed reservation
  • If the flight arrives at the final destination more than 3 hours late
  • If the passenger got an alternative flight and arrived at the final destination no less than three hours later than the original arrival schedule. 
  • If passengers have been informed of flight disruption within two weeks prior to the scheduled departure. 
  • If the passenger adheres and completes the check-in process on time

If there is a significant amount of flight delay for more than three hours, here’s the Caribbean Airlines cancellation compensation that varies with the flight distance and the length of delay – 

3 to 4-hour delayMore than a 4-hour delayNever arrivedFlight distance
350 USD350 USD350 USD1,500 km or less
530 USD530 USD530 USDFights more than 1,500 km
600 USD600 USD600 USDFlight distance between 1,500-3,500 km
425 USD800 USD800 USDFlights more than 3,500 km

Caribbean Airlines Ticket Refund Policy

Here are the important considerations from the Caribbean Airlines refund policy – 

  • Where any Caribbean Airlines flight cancellations refunds are due, the airline will promptly process a refund within 10 days for any purchase made via credit card, and within 20 days of receiving a Caribbean Airlines refund request for any purchase made through debit card, cash or check. 
  • Caribbean Airlines refund will be processed to the original method of payment used for the flight booking purchase, i.e if you made a reservation via credit card, the Caribbean Airlines refund would be processed to your credit card; if you made via cash, a cheque will be generated under the passenger’s name or the person who paid for the ticket in settlement of your claim. 
  • Caribbean Airlines cancellation refunds would be determined by the fare rules associated with the flight booking; Caribbean Airlines refunds are at times permitted on combination refundable and non-refundable fares.
  • In case of non-refundable fares, the Caribbean Airlines refund would be offered in the form of taxes and fees, and a refund would be offered in the form of reissue credit within the validity period. 
  • Any flight disruption such as schedule change, flight cancellations, etc does not incur any cancellation penalty and is eligible for a full Caribbean Airlines refund.
  • All reservations canceled within 24 hours are eligible for refund and are credited back to the original form of payment within 7-10 working days. 

Caribbean Airlines Flight Cancellation Policy – Frequently Asked Questions (FAQs)

As per Caribbean Airlines cancellation policy, the Caribbean Airlines reservations shall be eligible for cancellation within 24 hours from the date of purchase provided that the departure date must be seven or more days at the time of making a flight cancellation.

Caribbean Airlines cancellation fee varies with the fare types, such as – 

  • Lite fare is totally non-refundable hence no cancellation fee will apply
  • In the case of Classic fare, the Caribbean Airlines cancellation fee is 50% of the total booking value
  • In the case of Flex fare, the Caribbean Airlines cancellation fee is 200 USD
  • In the case of Biz fare, the Caribbean Airlines cancellation fee is 50% of the total booking value
  • In the case of Biz Flex fare, the Caribbean Airlines cancellation fee is 200 USD

Yes, passengers are allowed to cancel their Caribbean Airlines flight as long as you can cancel up to four hours prior to the scheduled departure. All Caribbean Airlines bookings would be subject to a cancellation fee.

If you’re unable to complete the Caribbean Airlines flight cancellation request online, or the website does not support the flight cancellation due to restrictive fare rules, dial our Caribbean Airlines reservation phone number at +1-877-311-7484.


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