Etihad Flight Ticket Cancellation Policy

Etihad Flight Ticket Cancellation Policy

Etihad airlines understand the various circumstances where an individual might have to cancel or change their travel plans. Hence, a regulated set of rules and policies have been laid down for the convenience of the passengers. This includes cancellation policies, refunds, and penalties.

It is advisable for customers to thoroughly read through the terms and conditions of the ticket before the final payment has been done. Individuals could also ring up the customer care services that have been provided by the air network in case of any issues or doubts. Given below are a few of the most important terms and conditions that have been imposed by the Etihad airlines.

  • The contract between Etihad and the customer is established on the agreement of the terms and conditions that have been put down by the airline authorities. The best way to go about with cancellations or any kind of changes that are to be made to the ticket is to use the ‘Manage My Booking’ feature on the official Etihad site. This allows customers to directly get in touch with the airline personnel who are responsible for the changes that are to be made to the reservation.

  • Etihad cancellation policy clearly defines the need for the ticket to be under the refundable category in order to process the cancellation and the refund money. The refunds that have been requested follow the fare terms and conditions that have been mentioned on the purchased ticket. The cost of a ticket is usually highly dependent on the various rules and policies of the ticket.

  • Etihad airways ticket cancellation procedure is designed to be very simple and convenient for the customers. In case of any change or cancellation within 96 hours of the flight being set to take off, an additional 10% of the ticket cost would be deducted as cancellation fee. The airways don’t charge for the cancellation of tickets in case of a situation such as the death of a family member, although the required documentation needs to be provided for verification.

  • The fare that is applied to multiple tickets could be quite restrictive in nature. Customers who face any sort of issue with the transaction of the refund money could immediately contact the airlines’ authority to solve the issue at hand at the earliest possible time. A time period of 14 to 30 days is taken for the refund amount to be reflected in the bank statement and the bank account.

  • The Etihad flight cancellation fee would vary in accordance with the region of travel and the terms and conditions that have been defined on the purchase of the particular ticket. Prior to approaching the higher authorities with any kind of grievances, it is important for the customers to have detailed knowledge about the rules and regulations that are followed by the air network. On satisfying these conditions, the management would be more than willing to go through with the refunds, cancelations, and changes to the ticket.

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by Dalbir Singh Miglani on Reservations Number
Refund amount

I got booked my ticket to Toronto YYZ for 9th May, 2020 through Agent. Due to COVID 19, flight was cancelled. May I know how much amount was deducted as cancellation charges. Can you explain sir. I am ready to supply details.

by ABEEDALI AYDROSE on Reservations Number
refund for airline cancelld flight

According to covid 19 my trip cancelled by airline on March 19th actualy my trip was on 22nd march, therefore I request to my agent Cleartrip refund my ticket money. I got intimation after 60 days money will credited in my account. but still am contacting the agent twice every week they replayed is under processing or we send the request letter to etihad airlines for your refund still we didn't get any confirmation. I contact airline inquiry number they instruct to me contact your agent! So now how can I get my refund amount ?

by Greta Sung on Reservations Number
Great Going team! Loved the service!

Once, I booked the Etihad Airlines flight but unfortunately, I had to cancel my flight due to some reason. Usually, when one cancels the flight, one is worried about the refund. The same was my concern too. Then, I browsed through and got in touch with this site. I asked them about the refund policy offered by Etihad Airlines and they were kind enough to make me understand the whole process. Furthermore, they guided me to do the same. With their aid, I raised my refund query with Etihad Airlines. The further process was also taken care of by this airlines. In 2-3 days, I got a confirmation email initiating my refund money. And after that, I got my money back in my account. This airline's expertise is doing a great job by genuinely helping people with their airline queries and issues around the world. Great Going team! Loved the service!

by Samuel Johnson on Reservations Number
Thank you for such great service

I have booked my Etihad ticket online. I am fully satisfied with the service they have given. I got a very good discount on booking the flight. The customer executive is very supportive and understands my requirements. Based on my preferences, they have booked my ticket at the best price available. However, during the Coronavirus crisis, I was afraid to onboard the flight and later asked them to cancel my flight. I was unable to cancel my flight with their complicated cancellation process so I contacted They asked me for my ticket details and checked whether the reservation is under the refundable category or not. Fortunately, it was. And with the help of this site, I got my refund money back in a short time period. Thank you for such great service! I will definitely recommend this website to my friends.

by MARIBEL REGUDOS on Reservations Number


by Adnan Sadiq on Reservations Number
Flight UN 13/Aug CMN

Team, I book flight from my agency Ok Travel but unfortunately flight UN now i want full refund without any penalty, You already charged previous Lockdown UN flight, But its August flight was UN, Need full refund

Booking Reservation # KFWGSD

by laszlo on Reservations Number
return my money

I booked a flight with months back, and the flight was cancelled. 130 days from the cancellation, and no word on the refund. I contacted customer support from trip, and they tell me the refund is in process with the airline - Etihad Airways. so i contacted etihad... their response: the 3rd party (trip) should be processing the refund already. what are you supposed to do in this situation?

by Tomi Mathew on Reservations Number

Dear sir/Madam

Please refer to EBP No 623489 and Airline reference AWUZIO.

You have cancelled tickets due to COVID-19 pandemic outbreak. I am keep on contacting Travel Agent and replied me that they are still awaiting money from you. Travel Agent given me the BSP reference numbers as under :-
(a) 4000950559 - Tomi Mathew
(b) 4000950564 - Joby Mathew
May I request you to kindly issue refunds of the above 2 tickets as early as possible. If you are not the right person to contact, kindly provide me with your correct office email address to enable me to contact them. You can directly transfer this matter to concerned office with a copy to me please.

Thank you.

Kind regards,

Tomi Mathew

by D McManus on Reservations Number
2 x Business class flight refunds

I booked flights through travel agent on 29 Nov 2019 for travel from Australia to Athens commencing 16 May 2020 returning from Moscow. we cancelled the flights because of Covid19 and border closings 20 March at which time refunds were promised. we have not received the refund 4 months later. we wish the full refunds NOT vouchers and await hearing from you. Booking#B1907. our agent has also not heard from you. we require full refunds as was policy in March.

by Antony Thompson on Reservations Number
Flight refund

We are trying to arrange a refund of our flight fees. The flight has been cancelled and now we find that we are unable to travel due to COVID. I have contacted the agents and they are telling me that Etihad are charging a fee of $565 per ticket (5 tickets).

Can you confirm whether that is correct and if so why is it so much? I can understand an administrative fee being charged but to charge so much is excessive.

by Mayuresh on Reservations Number
full refund of ticket

I had booked my ticket through Akbar travels online on 26.12.2019 for travel date 20.3.2020 ref no AT191159705 and pnr no SCWGOJ. However, due to covid 19 I could not travel and after rescheduling twice on 23.5.2020 and 2.7.2020 I have to cancel my tickets for which agent is charging me Rs 18600/- per ticket which is highly incorrect and taking the advantage of covid 19 situation .Please refund the full amount

by Edward Kearney, Julian Kearney on Reservations Number
Refund Application

Can you provide refund details for me. Flights as follows:

EY451 SYD to AUH 28/7/20 15.55 from Sydney

EY31 AUH to CDG 29/7/20 from Abu Dhabi

EY5902 CDG to BOD 29/7/20 09.30 from CDG

EY12 LHR to AUH 14/8/20 09.30 from LHR

EY454 AUH to SYD 14/8/20 from AUH

Flights booked with Imagine Cruising.

by mohammad qasim ansari on Reservations Number
please refund my ticket amount

my flight date 16-may-2020 from Riyadh to Kolkatta ( via

Abu Dhabi) and return date 11-july-2020 for same. Please refund my tickets amount.

Booking ref:


Note: many time I go to travel agent office but he was not listen any things. Please help us.

by Muhammad Ahsan Khan on Reservations Number
Flight status

ref# NNH3ST (YYZ to LHE on Jul 3)

I cant see my departure flight on 'manage my booking' . can you confirm the status of the flight

by lakshmana rao manda on Reservations Number
flight cancelled

Etihad airways had cancelled the airline from hyderabad to chicago, wanted full refund

by Mayani on Reservations Number
Flight Cancellation

My flight from Colombo to JFK on 12.06.2020 Ref 184036 was cancelled by the Airline due to covid 19 situation. I need the full refund, but my agent in Colombo Find myfare taking a penalty on me. Pl advise

by Yuliya Shkliarova on Reservations Number

Reservation SIJEUQ
Hi, my flight HKT-AUH-DME is cancelled by Etihad. Could you advise me on refund procedure please?

by yewon oh on Reservations Number

Booking reference: GKJJKG
This was a flight from Heathrow to AUH then to ICN on the 24th of March, they cancelled the flight on the same day of the flight without any notice beforehand.
Can I please get a refund? Please contact me via email provided above.

by Sugumar on Reservations Number

During this corona covid19 virus disaster situation also you are asking money from us to refund the ticket, that means during these kind of disaster situation also you want eat money from poor peoples like us, you are not worried about the passengers whether they can can able to travel or not, just you are caring only about money for cancellation

by Yasir Albarami on Reservations Number
cancel & refund due to Corona Virus issue

"Good morning, Hope you doing well..!

The guest would like to cancel & refund the attached ticket due to Corona Virus issue, which is issued with his air miles. Can you please check let me know the cancellation policy as I tried to do in online but its failed.

Guest Name: Yasir Albarami"

by AJITH on Reservations Number
refund money

Corana Virus Need To Cancle Ticket,flights band my country i need to refund money.

by Henriette Tyse Nygård on Reservations Number
Flight Cancelled Due to Corona

Please help me. First I dont understand if I did cancel my flight or not. never received a confirmation,

second. Can I apply for any refund? The conference I was going to was cancelled because of corona.

Best Henriette Tyse Nygård"

by Andrew Prosser on Reservations Number
Need Refund for Cancelled Connection and Closed border

Dear Sir
i would like a refund for my flight which has been booked for departure on ehtiad airways from Terminal 4 Heathrow on the 19th April 2020.Flight to ABU Dhabi then connecting fligh to Brisbane.Currently the connecting flight has been cancelled and Australia are no longer letting foriegn travellers into Australia.So i would like a Refund of my Ticket Please Etihad Airways flight EY-12 Outbound then flight EY-484 Fron Abu Dhabi to Brisbane.
airline booking reference AJGHNX,MUNSQR.

Please can you contact me via my email address with further details please.

Thank you.

Andrew Prosser

by Celine on Reservations Number
want to know hoe to get refund

"Name and surname : celine GILAIN
Booking reference : WHRPOW
Ticket number : 6072139157976
Cancellation request due to COVID-19 of all flights (see attached) and refunding.

I'm french living in Italy. Situation regarding COVID-19 is currently the following:
- Italian government has forbidden all people to leave the country unless to go back home, for medical reasons or for essential professional reasons by decree dated 9th March2020;
- French embassy in Italy has forbidden all French citizens living in Italy to travel abroad even to go back to France.

Consequently, I cannot fly out of Italy. Could you be so kind to let me know how to be refunded ?
Thank you for your help and support.


by Imran Sarwar on Reservations Number
Need to reschedule my ticket

I have booked my ticket to travel 17/03/2020, but because of Crovid-19 I want to reschedule my ticket.

by Sudhanshu S Vartak on Reservations Number
Flight status.

I have booked 2 return tickets from Mumbai-Munich-Mumbai via Abu Dhabi departure on 6 April and 24. In connection with Corona Virus spreading rapidly in many countries can I travel on the same date or need to reschedule my tickets? Whether your flight form Abu Dhabi is scheduled on 7 April or cancelled?

by Mohammad perwez alam on Reservations Number
corana virus need to cancle ticket

Due to band my country i need to refund money.

by Yogesh on Reservations Number
Travel Advisory Cancellation of Ticket

Due to Travel Advisory, I had to cancel my ticket and would like to know if I could get my full refund.

by Palak on Reservations Number

Please provide the procedure and confirm the cancelling fees for my flight tickets due to corona virus.

Kindly revert asap!

Trying to get in touch with your customer care but not receiving any response on the same.

by Nidhi Gupta on Reservations Number
Flight cancelled due to Coronavirus Need Refunded Amount

"Passenger Name Ticket Number Frequent flyer no.
Name: KAMLESH GUPTA 6073757027419 -
Name: RAMESHKUMAR GUPTA 6073757027420 -
Name: NIDHI GUPTA 6073757027421 -
Flight Departure Arrival Status
Etihad Airways EY 229 DEL (Indira Gandhi Airport , Delhi ) AUH (Abu Dhabi Int'l, Abu Dhabi) Confirmed
T Class
Terminal: 3 Terminal: 1 Airline Ref : SMBYEX
Aircraft: 321
8:55 AM Sat, 07-Mar-2020 11:35 AM Sat, 07-Mar-2020 Baggage(per Adult):30K
Meal(per Adult):

Hi Pls help to refund the amount as due to corona virus i m unable to fly as my parents are senior citizen and i dont want to take any risk for their life.
As that trip is my first Interntional Trip and we are very excited for dubai plan but due to high risk of corona we have cancelled the booking.

I nidhi gupta here by request you to pls arrange refund under our cancellation.

Hoping for your co-operation"

by Daniel on Reservations Number
Need To know cancellation fee

i want to know how much cancellation fee etihad airline charge as i have booking for my whole family on 3rd April 2020 but due to some personal issue i want to cancel that flight let me know how much cancellation fee u charge.

by Nidhi Gupta on Reservations Number
Dubai trip Cancel due to Corona Virus

Hi pls help to cancel my booking which is on 7th March . also let me know how to get refund amount

by Babu Kunchandi on Reservations Number
Cancellation Policy

I got terminated from the Company. In this case can I get full charges of the ticket reimbursed.

by Betty Montano on Reservations Number
HRLNLG / Husain

EY locator:VJKNKQ / Pax purchased business tkt 6077463285320 for 2875.25 on his business AX card. He made a change tkt 6077475185817 and charged the 56.70 to his personal MC. Refundable tkt. He had to cancel his trip. We as an agency can only refund all the monies to the credit card on the last tkt. He will have a problem with the full refund going to his personal CA. Is it possible to EY to refund the ticket and split the refund to the credit cards that were charged each amount?

by Ghulam Shabbir on Reservations Number
Ticket refund

Booking Reference : AJARKT


EY 244 Lahore to Abu dhabi

11 FEB 2020

My family bording pass was issued and immigration stamped, later on offloaded, due to objection of 6 month entry policy in UAE .Let me informed about Ticket refund ,Policy and money. thanks

by Raja Vanitha on Reservations Number
Plz Cancel My Flight

Kindly cancel My flight from Chennai to abudhabi due to personnel reson

Booking number CP****P

by Anna Kirstine Ernst Gregersen on Reservations Number
How to apply for refund of ticket

I am trying to figure out how to apply for refund of ticket, since I was delayed 16 hours.

My pnr was: IN***H

fly number from colombo the 9th of january: E***67 to Abu dhabi.

I was delayed 2,5 hour, so my flight in Abu Dhabi was departed already.

Therefor we got a new flight, 13 hours after arrival to Abu Dhabi.

I was staying at a hotel, until the new flight.

But, I was still 16 hours delayed, and I would like to apply for refund of the ticket.

As a result of the delay I could not make it to a job interview, with is very very unfortunate.

Anna Kirstine Ernst Gregersen

by somsak choosuwan on Reservations Number

Because coronary disease is now spreading across Asia while traveling to Thailand Afraid to have such a disease And when flying back to Switzerland it is not allowed to enter Switzerland Therefore postponing the flight When the disease has stopped spreading Will inform the flight Date and time

by Mohammad A. Mirza on Reservations Number
Refund of unused coupon

My agent says that there can be no refund for this


E-TICKET: 6073374340416c2


by Keith Bailey on Reservations Number
To cancel a flight on behalf of my father


Sorry for the inconvenience but I am trying to cancel a flight on behalf of my father.

The flight was scheduled for departure from Brisbane (BNE) this Saturday 25th January 2020 at 10:15pm to Abu Dhabi (AUH), Flight 485.

He is unfortunately unable to make this trip due to an unforeseen medical emergency in our immediate family and I was hoping there might be some way to cancel the flight without losing the entire fare.

Thank you in advance for your time and sorry again.

by Shivaranjani Venkataramani on Reservations Number
cancellation / rescheduling of return leg due loss of passport

My booking reference is is UGCZHN. I have to reschedule my return journey due to loss of my passport. I find that my travel agent GOIBIBO is charging me excessively for rescheduling / cancelling my ticket

by Ella Aiden on Reservations Number
Etihad Air Cancellation

I booked my tickets with etihad airlines but wanted to cancel because of some emergency situation. I searched online for the cancellation with the etihad airlines but, did not find any helpful process. I managed to get the etihad reservation department number online and gave a ring on it, the representative of etihad airlines picked my call after the second ring. I told my situation and demand for ticket cancellation, the representative was really helpful and I was lucky to get my ticket cancelled within the 24-hour window without any fee or penalty.

by Joshua Collins on Reservations Number
Etihad airline

I just had to pay 10% cancellation fees. Thank you Etihad airline for making the cancelation process easy with Economical.