Etihad airlines understand the various circumstances where an individual might have to cancel or change their travel plans. Hence, a regulated set of rules and policies have been laid down for the convenience of the passengers. This includes cancellation policies, refunds, and penalties.
It is advisable for customers to thoroughly read through the terms and conditions of the ticket before the final payment has been done. Individuals could also ring up the customer care services that have been provided by the air network in case of any issues or doubts. Given below are a few of the most important terms and conditions that have been imposed by the Etihad airlines.
- The contract between Etihad and the customer is established on the agreement of the terms and conditions that have been put down by the airline authorities. The best way to go about with cancellations or any kind of changes that are to be made to the ticket is to use the ‘Manage My Booking’ feature on the official Etihad site. This allows customers to directly get in touch with the airline personnel who are responsible for the changes that are to be made to the reservation.
- Etihad cancellation policy clearly defines the need for the ticket to be under the refundable category in order to process the cancellation and the refund money. The refunds that have been requested follow the fare terms and conditions that have been mentioned on the purchased ticket. The cost of a ticket is usually highly dependent on the various rules and policies of the ticket.
- Etihad airways ticket cancellation procedure is designed to be very simple and convenient for the customers. In case of any change or cancellation within 96 hours of the flight being set to take off, an additional 10% of the ticket cost would be deducted as cancellation fee. The airways don’t charge for the cancellation of tickets in case of a situation such as the death of a family member, although the required documentation needs to be provided for verification.
- The fare that is applied to multiple tickets could be quite restrictive in nature. Customers who face any sort of issue with the transaction of the refund money could immediately contact the airlines’ authority to solve the issue at hand at the earliest possible time. A time period of 14 to 30 days is taken for the refund amount to be reflected in the bank statement and the bank account.
- The Etihad flight cancellation fee would vary in accordance with the region of travel and the terms and conditions that have been defined on the purchase of the particular ticket. Prior to approaching the higher authorities with any kind of grievances, it is important for the customers to have detailed knowledge about the rules and regulations that are followed by the air network. On satisfying these conditions, the management would be more than willing to go through with the refunds, cancelations, and changes to the ticket.
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TWO 2 TIME FIGHT CANCEL NOW I NEED REFUND FULL AMOUNT
Team, I book flight from my agency Ok Travel but unfortunately flight UN now i want full refund without any penalty, You already charged previous Lockdown UN flight, But its August flight was UN, Need full refund
Booking Reservation # KFWGSD
I booked a flight with Trip.com months back, and the flight was cancelled. 130 days from the cancellation, and no word on the refund. I contacted customer support from trip, and they tell me the refund is in process with the airline - Etihad Airways. so i contacted etihad... their response: the 3rd party (trip) should be processing the refund already. what are you supposed to do in this situation?
Please refer to EBP No 623489 and Airline reference AWUZIO.
You have cancelled tickets due to COVID-19 pandemic outbreak. I am keep on contacting Travel Agent and replied me that they are still awaiting money from you. Travel Agent given me the BSP reference numbers as under :-
(a) 4000950559 - Tomi Mathew
(b) 4000950564 - Joby Mathew
May I request you to kindly issue refunds of the above 2 tickets as early as possible. If you are not the right person to contact, kindly provide me with your correct office email address to enable me to contact them. You can directly transfer this matter to concerned office with a copy to me please.
I booked flights through travel agent on 29 Nov 2019 for travel from Australia to Athens commencing 16 May 2020 returning from Moscow. we cancelled the flights because of Covid19 and border closings 20 March at which time refunds were promised. we have not received the refund 4 months later. we wish the full refunds NOT vouchers and await hearing from you. Booking#B1907. our agent has also not heard from you. we require full refunds as was policy in March.
We are trying to arrange a refund of our flight fees. The flight has been cancelled and now we find that we are unable to travel due to COVID. I have contacted the agents and they are telling me that Etihad are charging a fee of $565 per ticket (5 tickets).
Can you confirm whether that is correct and if so why is it so much? I can understand an administrative fee being charged but to charge so much is excessive.
I had booked my ticket through Akbar travels online on 26.12.2019 for travel date 20.3.2020 ref no AT191159705 and pnr no SCWGOJ. However, due to covid 19 I could not travel and after rescheduling twice on 23.5.2020 and 2.7.2020 I have to cancel my tickets for which agent is charging me Rs 18600/- per ticket which is highly incorrect and taking the advantage of covid 19 situation .Please refund the full amount
Can you provide refund details for me. Flights as follows:
EY451 SYD to AUH 28/7/20 15.55 from Sydney
EY31 AUH to CDG 29/7/20 from Abu Dhabi
EY5902 CDG to BOD 29/7/20 09.30 from CDG
EY12 LHR to AUH 14/8/20 09.30 from LHR
EY454 AUH to SYD 14/8/20 from AUH
Flights booked with Imagine Cruising.
my flight date 16-may-2020 from Riyadh to Kolkatta ( via
Abu Dhabi) and return date 11-july-2020 for same. Please refund my tickets amount.
Note: many time I go to travel agent office but he was not listen any things. Please help us.
ref# NNH3ST (YYZ to LHE on Jul 3)
I cant see my departure flight on 'manage my booking' . can you confirm the status of the flight
Etihad airways had cancelled the airline from hyderabad to chicago, wanted full refund
My flight from Colombo to JFK on 12.06.2020 Ref 184036 was cancelled by the Airline due to covid 19 situation. I need the full refund, but my agent in Colombo Find myfare taking a penalty on me. Pl advise
Hi, my flight HKT-AUH-DME is cancelled by Etihad. Could you advise me on refund procedure please?
Booking reference: GKJJKG
This was a flight from Heathrow to AUH then to ICN on the 24th of March, they cancelled the flight on the same day of the flight without any notice beforehand.
Can I please get a refund? Please contact me via email provided above.
During this corona covid19 virus disaster situation also you are asking money from us to refund the ticket, that means during these kind of disaster situation also you want eat money from poor peoples like us, you are not worried about the passengers whether they can can able to travel or not, just you are caring only about money for cancellation
"Good morning, Hope you doing well..!
The guest would like to cancel & refund the attached ticket due to Corona Virus issue, which is issued with his air miles. Can you please check let me know the cancellation policy as I tried to do in online but its failed.
Guest Name: Yasir Albarami
Corana Virus Need To Cancle Ticket,flights band my country i need to refund money.
Please help me. First I dont understand if I did cancel my flight or not. never received a confirmation,
second. Can I apply for any refund? The conference I was going to was cancelled because of corona.
Best Henriette Tyse Nygård"
i would like a refund for my flight which has been booked for departure on ehtiad airways from Terminal 4 Heathrow on the 19th April 2020.Flight to ABU Dhabi then connecting fligh to Brisbane.Currently the connecting flight has been cancelled and Australia are no longer letting foriegn travellers into Australia.So i would like a Refund of my Ticket Please Etihad Airways flight EY-12 Outbound then flight EY-484 Fron Abu Dhabi to Brisbane.
airline booking reference AJGHNX,MUNSQR.
Please can you contact me via my email address with further details please.
"Name and surname : celine GILAIN
Booking reference : WHRPOW
Ticket number : 6072139157976
Cancellation request due to COVID-19 of all flights (see attached) and refunding.
I'm french living in Italy. Situation regarding COVID-19 is currently the following:
- Italian government has forbidden all people to leave the country unless to go back home, for medical reasons or for essential professional reasons by decree dated 9th March2020;
- French embassy in Italy has forbidden all French citizens living in Italy to travel abroad even to go back to France.
Consequently, I cannot fly out of Italy. Could you be so kind to let me know how to be refunded ?
Thank you for your help and support.
I have booked my ticket to travel 17/03/2020, but because of Crovid-19 I want to reschedule my ticket.
I have booked 2 return tickets from Mumbai-Munich-Mumbai via Abu Dhabi departure on 6 April and 24. In connection with Corona Virus spreading rapidly in many countries can I travel on the same date or need to reschedule my tickets? Whether your flight form Abu Dhabi is scheduled on 7 April or cancelled?
Due to band my country i need to refund money.
Due to Travel Advisory, I had to cancel my ticket and would like to know if I could get my full refund.
Please provide the procedure and confirm the cancelling fees for my flight tickets due to corona virus.
Kindly revert asap!
Trying to get in touch with your customer care but not receiving any response on the same.
"Passenger Name Ticket Number Frequent flyer no.
Name: KAMLESH GUPTA 6073757027419 -
Name: RAMESHKUMAR GUPTA 6073757027420 -
Name: NIDHI GUPTA 6073757027421 -
Flight Departure Arrival Status
Etihad Airways EY 229 DEL (Indira Gandhi Airport , Delhi ) AUH (Abu Dhabi Int'l, Abu Dhabi) Confirmed
Terminal: 3 Terminal: 1 Airline Ref : SMBYEX
8:55 AM Sat, 07-Mar-2020 11:35 AM Sat, 07-Mar-2020 Baggage(per Adult):30K
Hi Pls help to refund the amount as due to corona virus i m unable to fly as my parents are senior citizen and i dont want to take any risk for their life.
As that trip is my first Interntional Trip and we are very excited for dubai plan but due to high risk of corona we have cancelled the booking.
I nidhi gupta here by request you to pls arrange refund under our cancellation.
Hoping for your co-operation"
i want to know how much cancellation fee etihad airline charge as i have booking for my whole family on 3rd April 2020 but due to some personal issue i want to cancel that flight let me know how much cancellation fee u charge.
Hi pls help to cancel my booking which is on 7th March . also let me know how to get refund amount
I got terminated from the Company. In this case can I get full charges of the ticket reimbursed.
EY locator:VJKNKQ / Pax purchased business tkt 6077463285320 for 2875.25 on his business AX card. He made a change tkt 6077475185817 and charged the 56.70 to his personal MC. Refundable tkt. He had to cancel his trip. We as an agency can only refund all the monies to the credit card on the last tkt. He will have a problem with the full refund going to his personal CA. Is it possible to EY to refund the ticket and split the refund to the credit cards that were charged each amount?
Booking Reference : AJARKT
EY 244 Lahore to Abu dhabi
11 FEB 2020
My family bording pass was issued and immigration stamped, later on offloaded, due to objection of 6 month entry policy in UAE .Let me informed about Ticket refund ,Policy and money. thanks
Kindly cancel My flight from Chennai to abudhabi due to personnel reson
Booking number CP****P
I am trying to figure out how to apply for refund of ticket, since I was delayed 16 hours.
My pnr was: IN***H
fly number from colombo the 9th of january: E***67 to Abu dhabi.
I was delayed 2,5 hour, so my flight in Abu Dhabi was departed already.
Therefor we got a new flight, 13 hours after arrival to Abu Dhabi.
I was staying at a hotel, until the new flight.
But, I was still 16 hours delayed, and I would like to apply for refund of the ticket.
As a result of the delay I could not make it to a job interview, with is very very unfortunate.
Anna Kirstine Ernst Gregersen
Because coronary disease is now spreading across Asia while traveling to Thailand Afraid to have such a disease And when flying back to Switzerland it is not allowed to enter Switzerland Therefore postponing the flight When the disease has stopped spreading Will inform the flight Date and time
My agent says that there can be no refund for this
PNR : VFHJPU
Sorry for the inconvenience but I am trying to cancel a flight on behalf of my father.
The flight was scheduled for departure from Brisbane (BNE) this Saturday 25th January 2020 at 10:15pm to Abu Dhabi (AUH), Flight 485.
He is unfortunately unable to make this trip due to an unforeseen medical emergency in our immediate family and I was hoping there might be some way to cancel the flight without losing the entire fare.
Thank you in advance for your time and sorry again.
My booking reference is is UGCZHN. I have to reschedule my return journey due to loss of my passport. I find that my travel agent GOIBIBO is charging me excessively for rescheduling / cancelling my ticket
I booked my tickets with etihad airlines but wanted to cancel because of some emergency situation. I searched online for the cancellation with the etihad airlines but, did not find any helpful process. I managed to get the etihad reservation department number online and gave a ring on it, the representative of etihad airlines picked my call after the second ring. I told my situation and demand for ticket cancellation, the representative was really helpful and I was lucky to get my ticket cancelled within the 24-hour window without any fee or penalty.
I just had to pay 10% cancellation fees. Thank you Etihad airline for making the cancelation process easy with Economical.