Eurowings Cancellation Policy

Many low-cost carriers around the world do not provide a refund on your flight cancellations. Yes! They abide by the stringent cancellation rules where passengers lose the entire booking value. If you have a sudden change in your travel plans, you can resort to the Eurowings cancellation policy, as the airline not only offers the refund before departure, you can add a Flexible Pass to your bookings to save more money while making cancellations and changes. Here are the important considerations from the Eurowings flight cancellation policy – 

  • Eurowings cancellation policy would be applied to all fare types, and a class of service selected.
  • If you purchase a Eurowings flight within 24 hours of booking, you can claim a full refund on your booking provided that the departure date must be at least 7 days in advance at the time of requesting the cancellation. No Eurowings booking cancellation fee will apply within 24 hours of purchase. 
  • Eurowings ticket cancellation policy would not be applicable to the long-haul international flights where the Eurowings cancellation fee is equivalent to the booking value. Passengers only have the option to rebook their flights for a fee. 
  • Eurowings cancellation would only be applicable on the unused or unflown flight segments.
  • All the Eurowings premium flyer cub members are not liable to pay the Eurowings cancellation fee at the time of voiding their booking. However, premium passengers shall be liable for any processing fees, surcharges, and taxes on their flight reservation. 
  • Eurowings flight cancellation policy would not be applicable on the ticket purchased from the third-party travel agents, hence Eurowings booking cancellation for the concerned flight reservation would not be applicable. 
  • Eurowings cancellation policy would be applicable on the tickets purchased through eurowings.com, through Eurowings customer service phone number or through the Eurowings ticket counter at the airport. 
  • Failure to show for the flight boarding may lead to no-show Eurowings cancellation, which results in forfeiture of the entire travel funds. 
  • Passengers are allowed to cancel their flights up to 40 minutes prior to the scheduled departure for the domestic flights, and 3 hours prior for the international long-haul flights. 
  • As per Eurowings cancelled flight policy, in case of any Eurowings cancellation which is attributed directly to the airlines, passengers are entitled to get a full refund on the unused portion of the ticket as well as Eurowings cancelled flight compensation dispensing upon the severity of the flight delay, cancellation, or denied boarding. 

Eurowings 24 Hour Cancellation Policy

We all know life happens and we may have to change our travel plans unexpectedly. Eurowings 24-hour cancellation gives passengers the freedom to cancel their reservation within 24 hours of purchasing a flight reservation without being charged any change fee if the purchase was made one week or more before the flight was scheduled to depart. This includes cancelling a flight and requesting a full refund of the ticket price. Please view the terms and conditions of the Eurowings cancellation policy for more details – 

  • Cancel Eurowings flight within 24 hours policy applies to tickets booked at eurowings.com, Eurowings city ticket offices, airport ticket counter or with Eurowings flight booking contact number.
  • Eurowings 24-hour cancellation time frame begins at the time you purchase and ticket your flight booking.
  • Eurowings flight refund under 24-hour cancellation will be credited back to the original form of payment except for the purchases made through Eurowings Gift Certificates, which will be credited back in the form of electronic credit vouchers.
  • Eurowings cancellation within 24 hours would not be applicable to the group booking
  • Tickets purchased using travel credit vouchers are not covered under Eurowings 24-hour cancellation
  • Tickets purchase with Frequently Flyer Club Points are not covered under Eurowings 24-hour risk-free cancellation period.
  • Basic Fares are exempted from Eurowings flight cancellation policy within 24 hours.

Eurowings Cancellation Fee

Eurowings flight cancellation is subject to a cancellation penalty in the form of a service fee and is best explained as handling charges to process the cancellation on your booking. The amount of Eurowings cancellation fee depends upon various factors, such as the country from where the flight is originating, or how flexible the fare rules or condition on your Eurowings reservation is. Here’s the overview of the Eurowings booking cancellation fee as per the fares and class of service offered by them – 

Eurowings FaresBasic FareSmart FareBIZclass
Eurowings Cancellation FeeNot Applicable300 USD200 USD
  • The values above displayed are the Eurowings booking cancellation fees which would be advised at the time of making a cancellation. 
  • If passengers see a Eurowings cancellation fee in their results like 100 to 300 USD, then the fee payable could be dependent on the cabin class, fare price and/or local laws.
  • Eurowings cancel flight fee applied per passenger per ticket basis. This is opposed to a per booking basis, which may incorporate the number of passengers and the flight tickets. 
  • Eurowings flight cancellation fees do not vary for young adults, children, military passengers and senior citizens
  • Eurowings flight refund would be calculated in accordance with the fare rules and tariffs applicable to the booking. 

How to Cancel the Eurowings Flight?

Passengers have the option to cancel their Eurowings flights over the phone, through the airline’s website as well as at the airport. In this post, we will guide you on how you cancel your flight via the three following methods – 

Eurowings Cancel Flight Online

Here are the step that helps you cancel your Eurowings booking online – 

  • Go to eurowings.com, and clock on the My Trip on the top of the home screen. 
  • Click on the Manage Booking section, and log in with your username and your password to access your booking.
  • If you’re a guest user, you can enter your six-digit PNR number along with the first and last name of the passenger. Click on the Manage Booking tab to proceed.
  • Choose the flight itinerary or the flight segment you want to cancel, click on the ‘Cancel my Flight’ link to proceed. 
  • As per the Eurowings cancellation policy, passengers can request cancellation on the unflown flight segments only.
  • On the next page, passengers will get the information on the Eurowings cancellation refund generated on their booking after all the deductions. 
  • Please note the flight cancellation is subject to the Eurowings booking cancelation fee, and taxes and surcharges associated with the booking.
  • Once the cancellation is done, passengers will receive the Eurowings cancellation confirmation on their registered email, and the said refund would be credited in 7-10 business days in the original form of payment.

Eurowings Cancel Flight over the Phone

Passengers can approach the Eurowings flight executive if they are unable to cancel their flight online. Dial the Eurowings flight cancellation phone number at +1-877-311-7484, and wait for the Eurowings agent to get connected

  • Provide your booking confirmation details that will allow Eurowings customer desk to retrieve your booking
  • Check with the agent whether the fare rule or condition associated with your booking allows the cancellation or not. 
  • As per the Eurowings cancellation policy, passengers can request cancellation on the unflown flight segments only.
  • If the reservation is eligible for the refund, the agent will notify you about the refund amount you’re entitled to.
  • Please note the flight cancellation is subject to the Eurowings booking cancellation fee, and taxes and surcharges associated with the booking.
  • Once the Eurowings booking cancellation request is completed, passengers will receive the cancellation confirmation on their registered email, and the said amount would be credited back to the original method of payment. 

Eurowings Cancel Flight at the Airport

Passengers can also cancel their flight at the departure airport provided that the request of the same must be placed up to three hours prior to the said departure in order to be eligible for the Eurowings cancel flight refund. 

  • Head to the Eurowings booking counter and provide your ticket details to the available flight representative.
  • Check to see with the Eurowings flight team whether your booking is eligible for the cancelation or not.
  • If the reservation is eligible for the refund, the agent will notify you about the refund amount you’re entitled to.
  • Pay the required Eurowings cancellation fee at the airport. You can debit/credit card as well as cash to complete your cancellation request. 
  • Once the Eurowings booking cancellation request is completed, passengers will receive the cancelation confirmation on their registered email, and the said amount would be credited back to the original method of payment. 

Eurowings Cancelled Flight Policy

Eurowings will always do its best to carry the flights on time as planned and get the passenger to their final destination or stopover on time. Unfortunately, airlines do not always get successful. In such cases, the airlines do everything in their right to empower and support the passengers. In accordance with Eurowings cancelled flight policy, we have pulled together a piece of information that can best support you during your stay or your onward journey – 

Update flight and contact details – 

  • Contact details – It is crucial for the Eurowings to have passengers’ contact details so that they could be timely informed via SMS or email about the changes to their flight. Passengers can enter their personal information after they have booked using the 6-digit Eurowings booking reference in the ‘My Eurowings’ section. Alternatively, passengers also have the option to enter their contact details at the time of web check-in.
  •  Flight Status – We all know that the air traffic may be disrupted at very short notice, therefore it is recommended for the passenger to keep a tab on the status of their flight. Passengers can easily check the flight status on the go via the Eurowings mobile app. 

Eurowings booking cancellation – If the Eurowings flight has been cancelled, it can be rebooked or cancelled free of charge in the ‘My Flight’ section on the Eurowings desktop website as well as through the Eurowings mobile app. Passengers can also call our Eurowings customer service phone number at +1-877-311-7484 to rebook their cancelled flight. 

Please note that if the flight booking was made on etix ticket number that starts with 220 or if you have booked the Eurowings reservation on the Lufthansa portal or with one of the interline agreement partners of the Eurowings, passengers need to call the corresponding airline to cancel their flight. 

Change of Route – In case Eurowings cancel flight circumstances, the airline will try to get passengers to their final destinations on the earliest possible flight. In cases where Eurowings failed to arrange alternate transportation to the passenger’s final destination or a stopover, Eurowings booking cancellation reimbursement would be offered for the public transport cost after the submission of the receipts. Eurowings would be unable to offer any reimbursements for the taxis or rental car costs.

Eurowings Cancelled Flight Compensation

Fortunately, if your Eurowings flight is cancelled, there are regulations in place to ensure you get the Eurowings cancelled flight compensation you deserve. The amount you receive depends upon the flight distance and the travel route.

As per the Eurowings cancelled flight policy, if the airline informs the passenger about the flight cancellation more than 14 days prior to the scheduled departure, the airline is free from the obligations of Eurowings cancelled flight compensation. 

The following table summarises the departure and arrival schedule in place for alternate flights in relation to the given cancellation notification period – 

Time FrameMax. advance of the alternative flightMax. delay of the alternative flight
Up to 7 days1 hour2 hours
8-14 days2 hours4 hours
Over 14 daysNo claimNo claim

The flight distance plays an important role in determining the Eurowings cancelled flight compensation the passengers will receive. In general terms, the longer the flight, the more cancelled flight compensation any passenger is entitled to – 

  • For Eurowings flights over 3500 km and beyond which reaches the final destination more than 4 hours after the scheduled time arrives, the Eurowings cancelled flight compensation would be 650 USD.
  • For the Eurowings flight between 1500 and 3500 km which reaches the final destination more than 3 hours after the scheduled arrival time, the Eurowings cancelled flight compensation would be 550 USD.
  • For the Eurowings flight up to 1500 km which reaches the final destination more than 2 hours after the scheduled arrival time, the Eurowings cancelled flight compensation would be 450 USD.

If the passenger opts for an alternate flight that falls within the legal time limit, the Eurowings cancelled flight compensation would be redundant to 50%

Flight distanceStandard compensationReduction by 50% if a delay isCompensation after 50% reduction
Up to 1500 km450 USD2 hours or less225 USD
Between 1500 – 3500 km550 USD3 hours or less275 USD
More than 3500 km650 USD4 hours or less325 USD

As per Eurowings cancelled flight policy, the airline also provides the following on-site care – 

  • Meals and refreshments – In the case of a delay of at least two hours or Eurowings flight cancellation, passengers are entitled to get a meal voucher in relation to their waiting time at the airport. 
  • Overnight accommodation – In case of a Eurowings flight delay that allows passengers to fly the following day, Eurowings will arrange overnight accommodation. In addition, the transport would be arranged from the hotel and airport. 

Eurowings Refund Policy

Here are the important considerations from the Eurowings flight refund policy – 

  • Eurowings refund request would be applicable on the unused or unfollow flight segment of the ticket.
  • In case of a death of a passenger or an immediate family, passengers would be entitled to a refund on the portion of the ticket which is not used, as the cancellation reasons would be validated with the valid death certificate and other documents that help Eurowings to establish the relationship. 
  • The Eurowings cancellation refund will be made either to a passenger named on the ticket or the person who paid for the ticket upon presentation of the satisfactory proof.
  • As per Eurowings refund policy, if the ticket has been paid by a person other than the passenger named on the ticket and if the ticket indicates there are refund restrictions, the Eurowings flight refund would be offered to the passenger who paid for the ticket.
  • Passengers would be entitled to the Eurowings delayed flight refund or Eurowings cancel flight refund if airlines cancel a flight, or fails to operate as per the mentioned time schedule. Passengers would be entitled to a refund equal to the airfare paid for the unused portion of the flight.
  • Passengers are eligible for a Eurowings flight refund if passengers are applying for the cancellation six months after the expiry of the validity of the flight ticket. 
  • Eurowings refund would only be claimed on the flights operated by Eurowings. 
  • All the Eurowings refund requests would be credited back to the original form of the payment in 10-15 business days. 

Eurowings Booking Cancellation – Frequently Asked Questions (FAQs)

Yes, Eurowings 24-hour cancellation gives passengers the freedom to cancel their reservation within 24 hours of purchasing a flight reservation without being charged any change fee if the purchase was made one week or more before the flight was scheduled to depart. This includes cancelling a flight and requesting a full refund of the ticket price.

If your Eurowings flight is cancelled, there are regulations in place to ensure you get the Eurowings cancelled flight compensation you deserve. The amount you receive depends upon the flight distance and the travel route. In addition to the refund, passengers are also eligible for on-site care such as meals and refreshments, hotel accommodations, airport transfers, and internet/phone access in relation to their waiting time at the airport.

Passengers have the option to cancel their Eurowings flights over the phone, through the airline’s website as well as at the airport. If the passengers are seeking assistance while making their Eurowings booking cancellation online, feel free to reach our Eurowings customer service phone number at +1-877-311-7484

Yes, the flight distance plays an important role in determining the Eurowings cancelled flight compensation the passengers will receive. In general terms, the longer the flight, the more cancelled flight compensation any passenger is entitled to.

Yes, as per Eurowings cancellation policy, if the passenger was not offered an alternate transport or the passenger refuse to opt for the alternate option, passengers are entitled to get the refund on the unflown flight segment in the form of the travel credit which can be redeemed up to one year from the date of issuance. In addition, passengers are also entitled to get the delayed flight compensation in relation to the time by which passengers arrive at the final destination or a stopover.

Passengers can approach the Eurowings flight executive if they are unable to cancel their flight online. Dial the Eurowings flight cancellation phone number at +1-877-311-7484, and wait for the Eurowings agent to get connected.

To cancel the flight within 24 hours of purchase, you can simply navigate to the manage booking section and enter your booking credentials to request the online cancelation. Alternatively, you can talk to our Eurowings flight executive at our Eurowings reservation phone number.

In most cases, passengers are entitled to a full refund if they have purchased a fully refundable ticket. However, the Eurowings refund policy varies with the fare rules and the class of services selected at the time of booking. In addition, passengers can claim the full refund on their Eurowings reservation if cancelled within 24 hours from the date of purchase.

All the non-refundable fares with the Eurowings must be cancelled prior to the scheduled departure in order to be eligible for a flight refund. However, the guests will receive the travel credit in the value of the refund minus the Eurowings flight cancellation fee.

As per Eurowings cancellation policy, except in minor cases, if the airline modifies the flight in case of a significant schedule change for more than three hours, the airline may offer a rerouting. If the passenger refuses the rerouting option, they can cancel the flight and claim a full refund on the unused portion of the ticket.

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 6 reviews
by Miriam Triassi on Reservations Number
Need to cancel flight due to corona virus

"Dear Sir of Madam,
a few days ago I booked the flight LIJMAX with eurowing with the number UX1502 from Frankfurt am Main to Madrid and back. Now I got the call that a person I had contact with very probably has the Corona virus. I won't be able to do a test until tomorrow at the earliest, so I won't be able to take the flight on Saturday morning. I have to cancel this flight and the return flight because of Corona. As I have to act here for my own and the general health, I assume that no cancellation fees will be charged and that I will be reimbursed at least partially?

Best regards
Miriam Triassi "

by Vasilis on Reservations Number
Avoid Eurowings

I have booked one way from Edinburgh to Thessaloniki via Cologne with Eurowings for 02/07/2020

They have sent a cancellation email on 9/6/2020. No reason, nothing.

However, they are still advertising the flights on skyscanner 😊 this time for waaay more expensive!!!!!!!!!!!

I have emailed them 4 times and they haven't even bothered to reply back.

Eurowings is not contactable, does not answer any emails or telephone!! They are much worse than Ryanair and I have paid already a lot of extra money for International -waiting on the line- phone rates.

AVOID EUROWINGS

by Greg Oldham on Reservations Number
Refund for cancelled flight

Our flight on 17 June from Naples to Stutgart was cancelled. Reservation code: KYU*6P.
Consistent with your policy described above, please refund the full amount of $275.98 USD directly to the credit card used for the ticket purchase.
Thank you!
Greg Oldham

by KEITH LIPPIATT on Reservations Number
REFUND

Euro wings cancelled my flight I could not rebook so had to start again and make a new booking this cost me £442. Therefore Eurowings owe me That amount for the last four weeks all their lines are closed and do not reply to emails

by Himanshu on Reservations Number
Need refund for the cancellation

I need refund for the cancellation of german wing flight from Stockholm to venice in 27 oct 2017m

by Camila Danial on Reservations Number
Eurowings Flight Cancellation

Refundable tickets normally cost higher than the usual ones but are very beneficial for those who have to change their travel plans. I was lucky to cancel my tickets of Eurowings Flight with no penalty by 24-hour policy.