Hainan Airlines Cancellation Policy

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Worrying about the Hainan Airlines cancellation fee? Wishing to cancel your booking in Hainan Airlines? The cause of the cancellation can be just anything. However, you do not have to worry about it as the Hainan Airlines Cancellation Policy is way more passenger-friendly than you can imagine.

Hainan Airlines offers cancellation facilities to its passengers so that they do not encounter issues while securing the seat with the airline. While booking anyone can make errors, so the airline offers a chance to undo their mistakes free of cost through the Hainan Airlines 24 Hour Cancellation policy. For canceling your ticket smoothly you must be well aware of the cancellation policy of Hainan Airlines.


Important points about the Hainan Airlines Cancellation Policy

  1. For a refund, you need to book tickets on the official website, ticketing office, by communicating with the Hainan Airlines Reservation.
  2. According to the Hainan Airlines Cancellation Policy, all the passengers will get a full refund when he or she cancels the ticket within the stipulated time.
  3. The airline will not offer a refund to you if they previously used the ticket or canceled after the departure.
  4. All the passengers with basic fare tickets do not qualify for the refund after the risk-free period.
  5. Under the Hainan Airlines Cancellation Policy, the airline will pay a refund if the flight is delayed for more than three hours.
  6. According to this cancellation policy, the airline will not offer any child discount on the cancellation fee if the passenger age is more than 5 years.
  7. The airline charges less cancellation fees to passengers with membership programs or traveling in business class.
  8. According to the Hainan Airlines Cancellation Policy, if the passenger wishes to make changes after 24 hours of booking then he or she needs to pay a change fee as per their itinerary.
  9. No-show fees are charged if the passenger arrives at the airport after the specified departure time.
  10. When Hainan Airlines cancels the flight due to bad weather then a full refund is allotted to all the passengers. 
  11. The cancellation fee charged by the airline is subjected to the Hainan Airlines flight cancellations policy.

What is the Hainan Airlines 24 Hour Cancellation policy?

  • Like other airlines, Hainan also offers a full refund to passengers if they cancel within 24 hours of booking. 
  • This Hainan Airlines 24 Hour Cancellation policy allows passengers to perform modification for free.
  • When the booking date is similar or less than 3 days from the departure date then this policy is not applicable.
  • The airline will not charge cancellation fees if the passenger holding a non-refundable ticket cancels the ticket on the same day of booking.
  • For offering more comfort to its passengers the Hainan Airlines offer free cancellation to all types of ticket on the following conditions:

 1- The ticket must be canceled within 24 hours.

 2- The flight departure date has to be one week from the booking.

  • The Hainan Airlines 24 Hour Cancellation policy is not applicable to those tickets which are booked from the unauthorized travel agent. 
  • When the passenger wishes to cancel the journey due to mood changes or have issues related to the trip, under this policy he or she can cancel their trip for a full refund. 
  • The passenger holding an award ticket or promotional ticket also qualifies for a full refund. For securing a refund they need to cancel tickets on the verified portals offered by the airline.


What are the Hainan Airlines Cancellation Fee and Change fee?

After the allotted time period offered by Hainan Airlines, if the passenger wishes to cancel the ticket then the cancellation fee ought to be paid by the passenger. The Hainan Airlines Cancellation Fee is calculated after reviewing the longevity of the flight and class of service chosen by the passenger. 

Following are the brief guide on the Hainan Airlines Cancellation Fee and change fee:-

  1. A passenger traveling with an Economy Class ticket needs to pay 450 USD as a cancellation fee. However, if he or she wishes to make changes in the ongoing trip then he or she needs to pay 200 USD as change fees.
  2. A passenger traveling with the Business Class ticket requires to pay 400 USD as the Hainan Airlines Cancellation Fee. But if he or she wishes to make changes in the ongoing trip then the airline will charge 200 USD as change fees per passenger.
  3. No cancellation fee is charged if the passenger age is less than 2 years.
  4. All the ticket fares are forfeited as the Hainan Airlines Cancellation Fee if passengers traveling with non-refundable tickets or promotional tickets.
  5. Hainan Airlines will not charge any fee if the ticket is canceled within the stipulated time (24 hours risk-free period).
  6. As per the cancellation policy, the airline will charge a cancellation fee even if the passenger age lies between 5 to 15 years.

How to cancel Hainan Airlines flight?

Unlike other airlines, Hainan Airlines do not offer cancellation only on the online portals. The airline understands that in some regions people are not appointed with the Internet. For such regions, the Hainan Airlines offer cancellation facilities through both mediums online and offline.

Online Cancellation Process

For online cancellation the passenger needs to follow below instructions:- 

  1. Go to the link https://www.hainanairlines.com/US/US/Home.
  2. Use passenger email ID and password for completing the login process.
  3. Go to the Plan and book tab.
  4. Select Manage my bookings.
  5. Click on the Online refund application.
  6. Fill the reservation details by entering Six-digit Hainan Airlines Confirmation Number with Hainan Airlines Ticket Number
  7. Fill the flight details by writing Date, Flight Number, Departure City, and Arrival City.
  8. Write the Reason for the cancellation.
  9. Fill the Contact details of the passenger by writing the name of the passenger (as per passport), E-mail address and contact number (registered number).
  10. Click on the submit tab for submission.
  11. Pay the Hainan Airlines Cancellation Fee as per the policy (if required).
  12. Note the refund request number and match the refund value with your calculation.
  13. After submitting the refund request form, the passenger will get a confirmation mail on the registered credentials (mobile number and Email ID).

Benefits of Online cancellation process

  • Passengers are able to save time and effort.
  • No additional fees are charged(service fees).
  • Available 24 X 7.
  • Accessible in many languages as per passenger requirements.
  • Easy and convenient.

Offline cancellation process

To cancel your Hainan Airlines on the offline portal you need to follow the simple basic steps mentioned below.

  1. Call on the Hainan Airlines Customer service toll-free number.
  2. Select your preferred language.
  3. An agent will be assigned to you. 
  4. Confirm your user credentials (user name, ticket number).
  5. Ask the agent to cancel your flight on your behalf.
  6. Confirm the reservation code and state the cancellation reason.
  7. Select the mode of payment (Hainan Airlines Cancellation Fee).
  8. The agent will send you a confirmation mail on behalf of Hainan Airlines. 
  9. Your refund will be processed as per the Hainan Airlines Flight Cancellations policy.

Benefits of Offline cancellation process (through reservation number)

  • Internet connection not required.
  • Available 24 X 7.
  • Accessible in many languages as per passenger requirements.
  • Convenient and can be performed anywhere as per passenger wish(home or office).
  • Passengers are not asked to pay calling or connecting fees as the Hainan Airlines Customer service number is toll-free all over the globe.

Highlights on the Hainan Airlines Flight Cancellations Rules:- 

Generally, whenever Hainan Airlines canceled the flight they notified all the passengers in advance. In some cases, the airline may cancel them without advance notification. As per the Hainan Airlines flight cancellations rules following are the circumstances when the airline cancel the trip without advance notification:-

  • If the Government, Military or Judiciary body orders.
  • If the weather condition is suitable for the flight the airline has the right to cancel the flight without informing in advance.
  • When the passenger safety is compromised.

What is the compensation offered under the  Hainan Airlines Flight Cancellations Rules:-

If the Hainan Airlines fails to complete the journey then as per the Hainan Airlines flight cancellations rules, all the passenger will get the following benefits as compensation:- 

  • Free meals and complimentary drinks offered by the airline.
  • Transportation facility from the Airport to the Hotel.
  • Travel voucher (value equals to the total ticket fare). The travel voucher only can be used for future travel.
  • Full refund or rescheduling of the journey as per the passenger’s wish.

FAQs associated with the Hainan Airlines Cancellation policy:-

How to request a refund online if the Hainan airlines cancel my flight from Calgary to Beijing?

If the Hainan Airlines cancel your flight from Calgary to Beijing then you can claim the refund by following below instructions:-
1- Open a web browser and go to the official website of Hainan Airlines.
2- With User ID and password complete login.
3- On the home page, click on the Manage my booking tab.
4- A new window will be opened with a list of previous and current bookings.
5- Search the ticket by entering the reservation code with your family name.
6-  Select the tickets whom you wish to cancel. 
7- Choose the reason and click on the continue tab for submitting your request. 
8- Instantly your booking will be canceled by the airline.
9- The refunds value (as per the  Hainan Airlines Cancellation Policy) will be displayed on your monitor. 
10- A confirmation has been sent on your registered email ID with the detailed breakup.

In how days I will get my refund?

The refund amount will be credited to your bank account after deducting the cancellation fee. The number of days depends on the mode of payment.
When ticket fare paid with credit card:- 3 to 7 business days.
When ticket fare paid with other modes:- 20 business days

How much would I need to pay as the Hainan Airlines Cancellation Fee if I wish to cancel my air ticket due to the Covid-19 outbreak?

According to the latest update, the airline will not charge Hainan Airlines Cancellation Fee if you made a booking in the month of March or you are traveling in the region affected by the Covid-19 Virus.

What is the Hainan Airlines Flight Cancellations number and is it free all over the globe?

The Hainan Airlines Flight Cancellations number is +1-877-311-7484 Yes, it is a toll-free number especially operated for passenger living Canada and the USA.

Is the Hainan Airlines Flight Cancellation number available in the English language?

Yes, the Hainan Airlines Flight Cancellation number available in the English language. For enhancing the customer interaction the airline offers help desk facilities in many languages as per the passenger region.

How to grab a full refund for my non-refundable ticket?

When you wish to grab a full refund for your non-refundable ticket. Then you need to follow two conditions:-
Must cancel the flight within 24 hours of booking.
The cancellation date has to be seven days prior to departure.

Will my award ticket qualify for a refund after the 24 hours window?

No, the award ticket does not qualify for a refund after the 24 hours window.

What are the circumstances when the Hainan Airlines waive off the cancellation fees?

Following are the circumstances when the Hainan Airlines waive off the cancellation fees:- 
1- Bereavement of passengers or family members (blood relation).
2- Theft of valid papers (Passport and Visa).
3- Health problem of passengers.

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