Horizon Air Cancellation Policy

Now cancel your flight tickets hassle-free with the Horizon Air cancellation policy which has become much easier, quicker, and flexible with time. In recent times, Horizon Air has reduced the cost of making changes and cancellations. This article is all about making knowing everything about Horizon Air cancellations, and what would be your options in case of any unforeseen circumstances that bar you to complete your trip. 

Horizon Air Cancellation Policy

Here are the important highlights from Horizon Air cancellation policy that you should know before making a flight purchase :

  • If you’re facing an involuntary cancellation, you will obtain a Horizon Air refund without any hassles of submitting any documents or refund form.
  • To initiate, Horizon Air cancellation in order to get a refund or travel credit as mentioned in your flights’ fare rules,  click on Horizon Air manage booking tab on the website’s homepage. 
  • To retrieve your booking, enter your six-digit reservation confirmation number along with the last name of the concerned traveler. The flight ticket which would be eligible for cancellation would be highlighted in the color blue. 
  • Horizon Air cancellation policy is valid on refundable as well as non-refundable fares.
  • Cancellation is valid on all flights operated by Horizon Air
  • Once the cancellation is initiated, the Horizon Air refund would be credited back to the original method of payment in 7-10 business days. 
  • Horizon Air cancellation would not be applicable on connecting flights of a different airline. In such a case, the cancellation would be applicable on Horizon Air flights only. 
  • Horizon Air ticket cancellation allows passengers to void their flights within 24 hours of booking to claim a full refund.                                                              

Horizon Air 24 Hours Cancellation Policy

Our travel plans need flexibility because we never know what comes up next! Horizon Air cancellation policy 24 hours rule gives you the same flexibility as well as the freedom to make a cancellation within 24 hours of purchase provided that the request to be made one week or more before the scheduled flight departure. Horizon Air basic Economy is also covered under 24-hour cancellation which is typically a non-refundable one. Here are the terms and conditions that are covered under this rule :

  • Horizon Air cancellation policy 24-hour rule applies to the booking made via the airline’s portal, Horizon Air ticket offices, airport reservation counter, or with Horizon Air phone number
  • The 24-hour grace period begins the moment your Horizon Air flight tickets are confirmed
  • Horizon Air refund against the cancellation request will be credited back to the registered mode of the payment method provided at the time of booking. The refund amount would be highlighted in the card holder’s account in 7-10 working days. 
  • Horizon Air booking purchased via loyalty club miles are excluded under Horizon Air cancellation policy 24 hours.
  • Horizon Air flight cancellation is not applicable on group reservation, thus subjected to group contract and related guidelines. 
  • Horizon Air cancellation policy 24 hours rule would be applicable on the flight booking made via Gift Certificate. If canceled the ticket value would be credited back to the same account. 

Horizon Air Cancellation Fees

Horizon Air, being the subsidiary of Alaska Air, offers the same cancellation fee and offers minimal cancellation/change fee compared to its counterparts :

  • Zero cancellation fee for the passengers who booked flights with MVP Diamond and Platinum Mileage Plan. 
  • 100% Horizon Air refund to the passengers flying in Business and First Class cabin.
  • Horizon Air cancellation fee of $125 USD will be charged for the refundable as well non-refundable fares, regardless of class of services and fare type selected. 
  • As per Horizon Air flight cancellation policy, same-day changes or cancellation would not entertain Horizon Air cancelation fee as the scheduled travel must be atleast 7 days or more from the date of purchase. 
  • For the flights originated to/from the USA and Canada, passenger can cancel their reservation for free under the Horizon Air cancellation policy 24-hour rule. 
  • Once the cancellation is requested on a non-refundable fare, passengers will be issued a travel credit which can be exchanged for a new booking within 365 days from the date of issuance. 

How to Cancel The Horizon Air Tickets?

Horizon Air cancellation request can be made via airlines’ booking portal, mobile app, or Horizon Air phone number at +1-877-311-7484. We will discuss the three conventional ways that guide you about the cancellation process :

Cancel Flight Tickets Online – To cancel your Horizon Air booking, simply follow the steps below :

  • Visit Horizon Air booking portal and navigate to the ‘manage booking’ section
  • Enter the six-digit airline’s confirmation number along with the last name of the passenger to retrieve the Horizon Air flight reservation.
  • You can choose to cancel the entire booking, cancel any specific flight segment or booking.
  • Review the cancellation penalty and the  Horizon Air refund amount before you confirm to make a cancellation request.
  •  At the time of cancellation, you would be asked to log in using the email address and the contact number you provided at the time of Horizon Air booking. 
  • The refund amount, if generated from your reservation, would be displayed on the screen. Click the ‘Cancel’ button to proceed and complete the process.
  • The refund amount would be reflected in the same account or credit/debit card that was used at the time of booking Horizon Air flights.

Cancel Flights By Phone – Our Horizon Air Customer Service desk is available to address all your cancellation concerns with a prompt response. In the event of a delay, cancellation, or schedule change that lasts for 30 minutes or more, we will notify our passengers atleast 5 hours ahead of the scheduled departure. Feel free to reach our travel experience team on our Horizon Air phone number at +1-877-311-7484. Call us to claim your Horizon Air refund if you’re holding a refundable fare or your flight is disrupted by the airline due to severe weather or any other reasons. 

Cancel Flights at the Ticket Office – You can also visit in person to request Horizon Air flight cancellation at the nearby Horizon Air customer service center. Keep your flight tickets and your government-issued photo ID handy at the customer service desk. 


Denial of Boarding or Cancellation

Here are the important points that help passengers claim their rights if denied boarding in case of flights within the US and Canada :

  • If Horizon Air unable to provide confirmed space due to more passengers holding the reservation on the same flights, they would be entitled to get compensation.
  • Horizon Air will transport passengers denied boarding on the next available flight at no additional cost regardless of the class of service.

Here are the following circumstances that will not make you eligible for Horizon Air cancel flight compensation :

  • Refuse boarding to the passengers over non-cooperation with the airport staff or airline crew members
  • If the passengers fail to check-in for the flight at the time when a time limit for the boarding gate is over. 

Horizon Air Ticket Cancellation Compensation In Case of Delayed Flights

  • No Horizon Air compensation would be provided to the passengers if the alternate arrangement is made and passengers accepted the alternate schedule. 
  • No compensation would be provided if the passenger arrives at the final destination no later than one hour
  • 200% of the airfare or $675 USD whichever is higher would be provided to the passenger as compensation if the passenger arrives at the final destination more than one hour and less than two hours after the planned arrival time of the Passenger’s original flight. 
  • 400% of the airfare or $1350 USD whichever is higher would be provided to the passenger as compensation if the passenger arrives at the final destination more than two hours after the planned arrival time of the Passenger’s original flight. 
Length of DelayCompensation Due
0 to 1-hour arrival delayNo Compensation
1 to 2-hour arrival delay200% of One-Way fare (no more than $675)
Over 2 hours arrival delay400% of One-Way fare (no more than $1350)

As per Horizon Air ticket cancellation policy, here are the compensation plans if passenger denied boarding if they are holding an international reservation :

  • No compensation would be provided if the passenger arrives at the final destination no later than one hour
  • 200% of the airfare or $675 USD whichever is higher would be provided to the passenger as compensation if the passenger arrives at the final destination more than one hour and less than four hours after the planned arrival time of the Passenger’s original flight. 
  • 400% of the airfare or $1350 USD whichever is higher would be provided to the passenger as compensation if the passenger arrives at the final destination more than four hours after the planned arrival time of the Passenger’s original flight. 
Length of DelayCompensation Due
0 to 1-hour arrival delayNo Compensation
1 to 4-hour arrival delay200% of One-Way fare (no more than $675)
Over 4 hours arrival delay400% of One-Way fare (no more than $1350)

Horizon Air Refund Policy

According to Horizon Air ticket cancellation policy, to cancel a booking and to claim a Horizon Air refund, the reservation must :

  • Have been issued at Horizon Air online booking platform, Horizon Air customer service desk, or via Horizon Air ticket counter
  • Not contain Horizon Air Basic Economy Fare 
  • Not been purchased as Horizon Air Saver Fare
  • Be valid within one  year from the date of original purchase
  • Not be a part of group reservation or vacation package booking
  • Have been purchased using US dollars as a form of currency 

All the refundable fares that meet the above criteria may get the Horizon Air refund credited back to the original form of payment.

Non-refundable fares are not eligible for Horizon Air refund except canceled within 24 hours if the initial purchase, as long as the scheduled travel commences more than 24 hours from the date of purchase.

As per Horizon Air flight cancellation policy, non-refundable fares beyond 24 hours may be issued a credit certificate 

If your reservation is not eligible for a Horizon Air refund, you can still cancel your reservation via Horizon Air phone number at +1-877-311-7484 and use the ticket value in exchange for your future booking. 


Horizon Air Rebooking Policy

To be eligible for Horizon Air change flight policy, your flight booking must :

  • Be booked for travel within the US, Canada, and Mexico
  • Have no more than 8 flight segments
  • Have been issued at Horizon Air online booking platform, Horizon Air customer service desk, or via Horizon Air ticket counter
  • Have no more than 6 passengers 
  • Not be a saver fare or Basic Economy Fare
  • Not be reward ticket issued by Horizon Air customer service desk or Horizon Air change flight ticket office
  • Be valid within 13 months from the date of booking
  • Not be part of group fare or vacation package 

All the non-refundable fare are eligible under Horizon Air change flight policy, provided that the amendments to the booking were made within 24 hours from the date of purchase. 

Horizon Air No-show policy – If you think you are not going to make it to your scheduled flight, let us know before even a minute before departure to receive teh value of a ticket as a future credit. How do you do that :

  • Horizon Air change flight online
  • Horizon Air phone number at +1-877-311-7484
  • Notify Horizon Air representative at the airport counter or ticket office

If you fail to cancel your flight before a flight departs, then as per Horizon Air cancellation policy, you will be marked no-show on your entire booking. This means :

  • Horizon Air cancellation on the current flight as well upcoming flight segment in the same booking
  • If it is a non-refundable fare, then you’re neither eligible for a Horizon Air refund nor would be issued a travel credit towards a future booking
  • Horizon Air cancellation fee would be waived for Mileage Plan members
  • Only refundable fares would be eligible for credit towards a future flight. However, in case of no-show, passengers would still not be eligible for a Horizon Air refund. 

How to Do Horizon Air Rebooking Online?

Horizon Air change flight requests can be made via airlines’ booking portal, mobile app, or Horizon Air phone number. We will discuss the three ways that guide you on how to make changes to your booking :

Change Flight Tickets Online – To change your Horizon Air booking, simply follow the steps below :

  • Visit Horizon Air booking portal and navigate to the ‘manage booking’ section
  • Enter the six-digit airline’s confirmation number along with the last name of the passenger to retrieve the Horizon Air flight reservation.
  • You can choose to change the entire booking, change any specific flight segment or booking.
  • Review the Horizon Air change flight fee and the applicable fare difference before you confirm to make an alteration request.
  •  At the time of making changes to your reservation, you would be asked to log in using the email address and the contact number you provided at the time of Horizon Air booking. 
  • The total amount, to be paid for the Horizon Air change flight would be displayed on the screen. Click the ‘Change’ button to proceed and complete the process.
  • Once the change request is successful, you will receive a new flight itinerary at the email address you provided at the time of booking. 

Change Flights By Phone – Our Horizon Air Customer Service desk is available to address all your flight change concerns with a prompt response. Feel free to reach our support on our Horizon Air phone number at +1-877-311-7484. Call us to get your changes done as we offer what is deemed to be a reasonable alteration offer on your reservation. 

Change Flights at the Ticket Office – You can also visit in person to request a Horizon Air change flight process at the nearby Horizon Air customer service center. Keep your flight tickets and your government-issued photo ID handy at the customer service desk as a part of the verification process


Rebooking Fee

Here’s the Horizon Air rebooking fee circular for all class of services :

Service/fee typeStandard fee for Reward MembersFirst Class passengerBusiness Class passengerEconomy Class passenger
Same-day confirmed changes$50 USD$50 USD$50 USD$50 USD
Same-day confirmed changes forfor flights entirely within the state of California and Alaska.$25 USD$25 USD$25 USD$25 USD
Horizon Air change flight fee beyond 24 hours (domestic and international)$125 USD$125 USD$125 USD$125 USD

Frequently Asked Questions Related To Horizon Air Cancellation Policy

Can I change my Horizon Air flight if booked through a third party website?

You may be eligible to change your Horizon Air flight if you made a reservation with a third 
party travel agent or any online travel agency. You need to pay the Horizon Air change flight fee of $125 USD and a fare difference, if applicable.

Can I make same-day changes to my Horizon Air flight booking?

You can switch to an earlier or later flight within 24 hours for a reduced fee of $50 USD if you’re holding a valid Horizon Air reservation. Horizon Air’s Basic Economy reservation is not eligible for the same-day flight change. Horizon Air’s reward ticket may request a same-day Horizon Air change flight process at no charge. 

Can I cancel a non-refundable fare with Horizon Air?

All the non-refundable fare are eligible under Horizon Air change flight policy, provided that the amendments to the booking were made within 24 hours from the date of purchase. 

What do I do if my flight is delayed, canceled, or diverted?

If your reservation requires a rebooking because of flight delays or involuntary cancellation, under Horizon Air change flight and compensation policy, you would be entitled to get scheduled on the next available flight.  In addition, you will be offered compensation if the following situation occurs :
1. 200% of the airfare or $675 USD whichever is higher if the passenger arrives at the final destination more than one hour and less than two hours 
2. 400% of the airfare or $1350 USD whichever is higher would be if the passenger arrives at the final destination more than two hours 

What do I do if my flight is canceled due to severe weather conditions?

When any sort of flight disruption occurs that bar passenger to board their flight, the airline will issue a travel waiver that allows you to change to alternate flights without paying a Horizon Air change flight fee. Changing a flight on Horizon Air’s online booking portal or the mobile app will automatically waive the change/cancel fee, if applicable. 


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