Indigo Flight Cancellation Policy

Indigo flight cancellation policy is subject to the following conditions – 

  • Indigo flight cancellation requests must be made up to 2 hours prior to the scheduled departure time.
  •  The airline shall levy an Indigo flight cancellation charge as per the terms and conditions agreed at the time of a booking. The aforesaid Indigo cancellation charges will be deducted from the booking value paid at the time of purchase and the residual amount would be refunded to the passengers. 
  • If any flight cancellation requests are undertaken through the Indigo customer care number at +1-877-311-7484, an additional fee of 25 USD for domestic travel and 50 USD for international travel per passenger per flight will be levied by Indigo.
  • No Indigo flight cancellation charges shall be retained by the airline in case the passenger cancels the flight within 24 hours from the date of purchase provided that the full refund would be allowed for a flight whose departure is more than 7 days from the date of booking, in accordance with the Indigo flight cancellation policy.
  • In case of any codeshare or interline partner flights, the airline will not accept an Indigo ticket cancellation request if the relevant codeshare partner restricts any flight cancellation as per the fare rules associated with the booking.
  • If Indigo Airlines cancelled flights or rescheduled to depart more than 3.5 hours prior to the original scheduled departure, passengers have the right to obtain an Indigo cancellation refund at no additional cost. 
  • A travel credit issued for Indigo cancellation may be utilized for future travel within a specified period from the date of cancellation of booking in lieu of which a refund has been made. 

Indigo Ticket Cancellation Within 24 Hours

IndiGo 24 Hour Cancellation

As per Indigo flight cancellation policy within 24 hours, passengers are allowed to cancel their reservation and claim a full refund without paying any Indigo airlines cancellation fee within 24 hours of making the booking provided that the departure date must be over 7 days at the time of request for Indigo flight cancellation. Here are the terms and conditions under the Indigo ticket cancellation within 24 hours – 

  • Indigo ticket cancellation within 24 hours applies to the ticket booking via goindigo.in, Indigo ticket offices, airport ticket counters, or with Indigo customer contact center. 
  • Indigo flight cancellation within 24 hours risk-free cancellation period begins once the ticket number is generated. 
  • As per the Indigo ticket cancellation refund policy, the said amount would be credited back to the original method of payment.
  • If the booking was made through Gift Certificates or Travel Credit Voucher, no refund would be applicable if Indigo flight cancellation is made within 24 hours and is to be credited in the form of electronic travel certificates.
  • Indigo flight cancellation within 24 hours would not be applicable on the booking that contains more than 10 or more passengers and is subject to the group contract.

Indigo Flight Ticket Cancellation Charges

Here’s the complete overview of the Indigo flight cancellation fee – 

Flight TypeLite FareRegular FareFlexi Plus FareReturn Fare
Domestic (0-3 days left for departure)150 USD or Airfare charges whichever is lower150 USD or Airfare charges whichever is lower150 USD or Airfare charges whichever is lower150 USD or Airfare charges whichever is lower
Domestic (4 days left for departure and above)100 USD or Airfare charges whichever is lower100 USD or Airfare charges whichever is lower100 USD or Airfare charges whichever is lower100 USD or Airfare charges whichever is lower
International (0-3 days left for departure)300USD or Airfare charges whichever is lower300USD or Airfare charges whichever is lower300USD or Airfare charges whichever is lower300USD or Airfare charges whichever is lower
International (4 days left for departure and above)200 USD or Airfare charges whichever is lower200 USD or Airfare charges whichever is lower200 USD or Airfare charges whichever is lower200 USD or Airfare charges whichever is lower

How to Cancel a Flight Ticket in Indigo?

Passengers can cancel their flight via three following methods – 

Indigo Airlines Cancellation Online – Follow these steps to understand how to cancel Indigo ticket online – 

Indigo Airlines Cancellation Online
  • Go to goindigo.in, and navigate to the Manage tab on the home screen page at the top
  • Click on the Edit Booking link to cancel the Indigo flight online.
  • Passengers can retrieve the flight itinerary using a six-digit booking reference alongside the email address or last name of the passenger. 
  • In addition, passengers can also retrieve the flight itinerary using the contact number provided at the time of booking alongside the departure date, the origin city, and the destination city.
  • Click on the Get itinerary button to retrieve the booking.
  • Select the flight itinerary that needs to be canceled, and choose your preferred refund method
  • Passengers can choose from one of the following options – Avail Indigo flight cancellation refund with a cancellation fee, and Avail future credit voucher
  • On the next page, check the Indigo ticket cancellation details and the refund amount generated on your flight booking, and click on Proceed
  • Once the Indigo flight cancellation request is completed, you will receive the confirmation email on your registered email. The due Indigo flight cancellation refund would be credited back to the original method of payment in 7-10 business days. 

Indigo Airlines Cancellation Over the Phone – If you’re holding a ticket that does not permit online cancellation due to restricted fare conditions, feel to reach our Indigo flight executive by calling us on Indigo airlines ticket cancellation customer care number at +1-877-311-7484, and follow these simple steps – 

  • While you get connected to the Indigo executive, provide the booking details to access your booking
  • Ask the agent to cancel your booking. The Indigo executive will review the fare rules, and let you know the exact amount to be refunded on your booking value.
  • You would be asked to choose the refund option – Avail Indigo flight cancellation refund with a cancellation fee, and Avail future credit voucher
  • In case you opt for a refund, passengers shall be liable for Indigo airlines cancellation fee, and the rest of the unused portion of the ticket would be processed as the Indigo cancellation refund.
  • Pay the required cancellation penalty with the debit/credit card over the phone. Once the Indigo flight cancellation request is completed, you will receive the confirmation email on your registered email. 
  • The due Indigo flight cancellation refund would be credited back to the original method of payment in 7-10 business days. 

Indigo Airlines Cancellation at the Airport – Passengers have the option to cancel their ticket up to 3 hours prior to the scheduled flight departure. To cancel Indigo flight at the airport – 

  • Visit the Indigo flight ticket counter and provide your flight details to the next available Indigo flight representative. 
  • Ask the agent to cancel your booking. The Indigo executive will review the fare rules, and let you know the exact amount to be refunded on your booking value.
  • As per Indigo flight cancellation policy, passengers can avail of a refund on the unused portion of their tickets only. 
  • Pay the required cancellation penalty with the debit/credit card or cash at the counter. Once the Indigo flight cancellation request is completed, you will receive the confirmation email on your registered email. 
  • The due Indigo flight cancellation refund would be credited back to the original method of payment in 7-10 business days if paid with the credit/debit card. If the passenger booked the flight with cash, the ticketed passenger will be issued an electronic transfer within 20 business days. 

Indigo Booking Cancellation Due to Flight Delay, and Denied Boarding

At times, unforeseen circumstances may threaten to ruin the travel plans, resulting in flight delays and cancellations. The Indigo airlines flight cancellation policy answers all your questions as to what happens if your flight is delayed or canceled.

In case of delayed flights – Here are the passenger’s rights and guidelines provided by the Indigo flight cancellation policy as they can vary depending upon the circumstances and how the passengers booked their travel – 

  • If the flight is delayed for more than 2 hours, passengers are entitled to free meals and refreshments in relation to their waiting time.
  • In case the flight has been delayed for more than 6 hours, passengers have the right to obtain a full refund without any cost if refuse to opt for an alternative flight
  • In case of a delayed flight for more than 6 hours where the alternate transportation was arranged for the passenger the following day, passengers are entitled to get a complimentary night accommodation on behalf of Indigo Airlines. 

In the case of Indigo airlines canceled flights – An involuntary cancellation can play havoc with the passenger’s travel plans. Under any ordinary circumstances, Indigo airlines are meant to inform the passengers about the www Indigo flight cancellation before the scheduled departure time. Here are the important considerations in accordance with the go Indigo flight ticket cancellation policy – 

  • In the scenario where the passenger is informed of the Indigo airlines canceled flights less than 2 weeks prior to the scheduled flight departure, the airlines will offer an alternate transport or provide a full refund.
  • In the case where a passenger missed a flight connection booked on the same ticket number, Indigo airlines offer a flight to the final destination in the same or higher class of service as booked or a full Indigo cancellation refund. 

In case of denied boarding – In a situation where passengers are not allowed to board the flight that has been oversold, even though the passenger has a confirmed seat and has checked in on time, the passengers are entitled to the following benefits – 

  • Re-booking to the earliest available flight in the same class of service as originally booked
  • Re-booking at a later date at the passenger’s convenience without any additional fee in the same class of service as originally booked
  • Indigo cancellation refund amount of the full cost of the unused ticket if the passenger refuses to go ahead with the alternate flight option

Indigo Airlines Cancelled Flight Compensation

Indigo Airlines Cancelled Flight

If the Indigo flight is canceled due to operational reasons or in the event of denied boarding, here is the complete overview of the compensation which the passengers to be entitled to  –

If the flight is delayed for 3 or more hours – Passengers are entitled to get Indigo airlines canceled flights compensation if the flight arrives more than 3 hours late. The canceled flight compensation depends upon the distance of your flight and the length of your delay. 

Delay to your arrivalFlight distanceCompensation
3 hours or moreLess than 1,500km350 USD
Between 1,500km and 3,500km450 USD
4 hours or moreMore than 3,500km650 USD

If the flight is delayed for 5 hours or more – As per Indigo flight cancellation policy, passengers are not required to take the flight if it is delayed for more than 5 hours. Passengers are entitled to – 

  • Indigo cancellation refund amount of the unused portion of the ticket
  • If it involves a different carrier, a full refund would be applicable 
  • If the reservation is partially flown, Indigo Airlines will offer a flight back to the airport originally departed from
  • 650 USD as Indigo flight cancellation compensation if the flight delay was totally under the airline’s control

In case if Indigo canceled flights – Passengers are entitled to get compensation for involuntary Indigo ticket cancellation. The amount of compensation depends on – 

  • When the Indigo flight is canceled
  • The distance and duration of the flight

If the flight is canceled less than 7 days before departure – 

Flight distanceDeparture and arrival timesCancelled Flight Compensation
Less than 1,500kmDeparture – at least 1 hour earlier than booked flightArrival – up to 2 hours later than the booked flight185 USD
Arrival – at least 2 hours later than booked flight325 USD
1,500km to 3,500kmDeparture – at least 1 hour earlier than booked flightArrival – up to 3 hours later than the booked flight275 USD
Arrival – at least 3 hours later than booked flight425 USD
More than 3,500kmDeparture – at least 1 hour earlier than booked flightArrival – up to 4 hours later than the booked flight360 USD
Arrival – at least 4 hours later than the booked flight620 USD

Indigo Ticket Cancellation Refund Policy

If the passenger opts for an Indigo cancellation refund of the excess amount after the deduction of the Indigo cancellation fee, the applicable refund would be made available in the following manner – 

  • For all the bookings made through credit/debit card either online or through Indigo customer care phone number or at the airport counters, the Indigo ticket refund would be processed back to the original method of payment within 7 business days, in accordance with the Indigo flight cancellation policy.
  • For all the bookings made online, the Indigo flight cancellation refund will be processed to the credit cards, debit cards, and bank account used at the time of purchase, and will reflect within 7 business days from the date of the Indigo flight PNR cancellation request. 
  • For all the bookings made through travel agents or third-party online travel agencies, the Indigo air ticket cancellation refund will be processed to the account of the respective travel agency, and the customer needs to claim the refund from the same source as they booked through.
  • For all the bookings made through cash at the airport or nearest airlines ticket offices, the Indigo cancellation refund amount will be processed through electronic transfer.
  • For all the flight bookings made through Discover and American Express cards, the Indigo flight refund will be processed to the same payment method within 21 working days from the date of the Indigo flight cancellation request. 
  • As per the Indigo flight cancellation policy, the said refund amount obtained by the passengers would only be applicable on the unused or unflown flight segments.
  • As per Indigo cancellation refund rules, the airline shall decline or refuse a refund to the passenger, if the passenger claims a refund after the scheduled departure. 
  • Indigo ticket refund shall be made to the passenger named in the reservation or to the person who paid for the booking. The Indigo flight cancellation ticket refund to the person not named in the flight booking shall only be processed upon submission of satisfactory proof to the airline that such person is entitled to receive a refund. 
  • The refund on cancellation of the air ticket with Indigo will be made in the currency which was applied at the time of booking, after deducting applicable Indigo cancellation fees and charges. 

Indigo Cancellation and Refund Policy – Frequently Asked Questions (FAQs)

Yes, as per Indigo flight cancellation policy within 24 hours, passengers are allowed to cancel their reservation and claim a full refund without paying any Indigo airlines cancellation fee within 24 hours of making the booking provided that the departure date must be over 7 days at the time of request for Indigo flight cancellation.

If the passengers have provided their contact details at the time of booking a flight with Indigo, then the airline will notify the passengers in advance through text or email. Also, passengers would be sent the revised itineraries on their registered email address. 

It is strongly recommended that passengers provide the correct phone number and email address at the time of booking their flight.

As per Indigo flight cancellation policy, on domestic flights passengers can cancel flights until 2 hours prior to the scheduled departure, and for international flights 4 hours before departure.

Passengers can obtain a full refund under the circumstances where they are canceling their flight within 24 hours from the date of purchase.

In other scenarios, passengers can claim a refund after the deduction of Indigo flight cancellation fees. The Indigo flight cancellation request must be made at least – 

  • 2 hours prior to the scheduled departure for domestic flight
  • 4 hours prior to the scheduled departure for international flights

Passengers’ flights can be canceled before the scheduled time of departure by contacting the Indigo flight cancellation phone number at +1-877-311-7484. In addition, passengers can also visit goindigo.in and can request the flight cancellation online.

No, passengers will not be able to use their canceled flight tickets in the future but choose to retain a travel credit with Indigo Airlines and use the remaining value of the fare after the deduction of applicable Indigo flight cancellation charges for your next reservation. As per the Indigo flight cancellation policy, the future credit must be used for the same passenger for whom the Indigo flight cancellation was requested.


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