ITA Airways Cancellation Policy

ITA Airways cancellation policy offers the smooth exercise to the passenger when it comes to cancelling a flight, and getting a refund. The airline has uniform cancellation rules for all the fares and the class of service selected. 

In this post, we have outlined all the rules that you need to understand before requesting a flight cancellation. You do not have to go scouring to the airlines’ website looking for all the tiny information you need to know. Not just that, we have also covered the travel restriction applied due to Covid-19, the compensation for cancelled or delayed flights, the airline’s penalty according to the different fares, and much more. 


ITA Airways Ticket Cancellation Rules

ITA Airways Cancellation policy

As per the ITA Airways cancellation policy, the cancellation would be applicable to all one-way, round-trip fares, and all cabin classes offered by the airlines. 

Just like that, there are several other cancellation rules you should comply to before requesting the flight cancellation or even purchasing the ITA Airways reservation – 

  • The airline does permit cancellation within 3 hours of departure.
  • In case of a cancelled flight, the airline issues a travel credit for the unused value of the booking. The voucher remains valid for 12 months from the date of cancellation. 
  • Business Class passengers are eligible for the free cancellation up to 8 hours prior to the scheduled departure. 
  • Regardless of the fare type and the class of service, the airline does not allow flight cancellation after the departure. 
  • Promotional fares, military fares, and reservation made through travel credit are non-refundable after ticketing, unless otherwise specified. 
  • Provided that passengers immediate family member dies, the ITA Airways may consider waiving the cancellation fee upon producing a copy of the death certificate, funeral programme, or obituary.
  • If you have an ITA Airways flight reservation that has been cancelled, you can rebook the flight on the first available date, within 7 days from the date of cancelled flight or with the flight that is delayed for 5 or more hours. 

ITA Airways 24 Hour Cancellation Policy

As per the ITA Airways cancellation policy, passengers can cancel the flight for free of charge if requested the flight cancellation within 24 hours of purchase provided – 

  • The departure date must be booked at least 1 week in advance. 
  • The flight must be operated and marketed  by the ITA Airways
  • Tickets must be purchased through the airline’s website or any other direct sales channel.
  • Reservation include no more than 9 passengers
  • Flight must not be reserved with frequent flyer points.
  • ITA Airways 24 hour cancellation policy would not be applicable on the military fares, promotional fares, and reservations purchased through travel credit voucher. 
  • Rebooked flights are not covered under this policy. 

How to Cancel an ITA Airways Flight Ticket?

You can request the ITA airways flight cancellation on the airline’s website or through the airline’s customer service phone number. 

Method 1: Cancel ITA Airways Flight Online

Cancel ITA Airways Flight Online

Only those flights can be cancelled online that were purchased through www.itasa.com. Through My Booking section, you can cancel the flight and request a refund on your reservation The steps include – 

  • Go to My Booking, and enter the booking reference and the passenger’s first & last name. 
  • Select the flight segment and click ‘Cancel flight’ next to it. 
  • You can view the refund amount at the checkout page. 
  • The trip will be cancelled, and the airline will process the refund within 30 days. 
  • Flight cancellation requested online would be applicable to all the passengers in the booking. 

Method 2: Cancel ITA Airways Flight through Phone

To request the cancellation for one passenger in the booking or need to rebook the cancelled flight, call the ITA airways ticket cancellation phone number at +1-877-311-7484


ITA Airways Covid Cancellation Policy

As per the ITA Airways cancellation policy, the airline makes it flexible for you to change or cancel the flight if the government from the destination and/or departure country imposes COVID-19 reservations. Here’s what you can expect – 

  • No more change/cancel fees for all domestic, short-haul and long-haul international flights. The rules are applicable to all classes of service. 
  • Fly standby at zero charges on earlier or later domestic flights to the same destination on the same day, including Puerto Rico, Mexico, the Caribbean and the US Virgin Islands.

For domestic, short-haul and long-haul international flights – There would be no change or cancellation fee for the First Class, Business Class, and Premium Economy for booking purchased after March 2020 only if there are travel restrictions imposed by the state authorities. The ITA airways flight cancellation policy during Covid-19 restrictions would be applied to these destinations – 

  • All 50 states of the United States
  • Puerto Rico
  • The Caribbean
  • Mexico
  • US Virgin Islands
  • Central America
  • Canada
  • Asia
  • Australia
  • Europe
  • New Zealand
  • South America
  • United Kingdom

In case you have a change in the travel plans, you can keep your previous ticket in its entirety, but you’ll have to pay the fare difference if your new flight is more expensive. 

ITA Airways Covid Cancellation Policy

Flexibility for existing tickets – The ITA Airways cancellation fee is waived for all the flights booked after September 2021, which includes all fare types and the class of service. Keep in mind – 

  • If you rebook your trip, you may be responsible for any difference in the ticket price. No change fee would be applicable. 
  • You can switch your departure and destination cities.
  • Reservations purchased through the third-party travel agency must be altered from the original point of purchase. 
  • For all flights departing outside the United States, the changes can be made for free before December 2022. Fare differences may apply. The destination covered under the Covid-19 policy – 
    • Australia
    • Europe
    • Hong Kong
    • Israel
    • Japan
    • New Zealand
    • South Africa

New flight booking originating to and from North or South America – As per the ITA airways cancel flight policy, the airline is waiving the cancellation fees for new international flights purchased after April 2021. Keep in mind – 

  • If you rebook your trip, you may be responsible for any difference in the ticket price. No change fee would be applicable. 
  • You can switch your departure and destination cities.
  • Reservations purchased through the third-party travel agency must be altered from the original point of purchase. 

ITA Airways Compensation Policy

As per the ITA Airways cancellation policy, in the event of a delay or flight cancellation, the airline will try to offer an alternate flight as soon as it is available. In case the flight is regrettably disrupted, the airline will offer you a comparable travel alternative that allows you to reach your travel destination as soon as possible if you prefer a refund on your travel. 

ITA Airways Compensation For Delayed Flight

ITA Airways Compensation For Delayed Flight

In case of flight delay for the following flight distance and the length of delay, then you’re entitled to get the voucher for meals and refreshments in reaction to the passenger’s waiting time – 

  • For flights within 1500 kilometres, there may be a delay of more than 2 hours.
  • Flight delay for more than 3 hours for the flight distance between 1500 and 3500 km.
  • Flight delay for more than 4 hours for the flight distance over 3500 km. 

In addition – 

  • Passengers unable to get vouchers from ITA Airways will be repaid in the form of appropriate receipts, taking into account the waiting hours.
  • If the delay necessitates an overnight stay, the airline arranges the accommodation, as you are also offered a sufficient meal. 
  • You will be offered transportation between the airport and the hotel. 
  • Any delay for more than 5 hours, you have the right to cancel the flight and claim a refund on the unused part of the flight. To cancel an ITA Airways flight, call +1-877-311-7484
  • Flight delay for more than 3 hours would get you eligible for the delay compensation.

ITA Airways Compensation For Cancelled Flight

In the event that ITA Airways cancel the flight, you will be offered, where feasible, a transfer to another flight or other equivalent travel alternatives, or a full refund of your ticket will be offered. In addition –

  • If you have an ITA Airways flight reservation that has been cancelled, you can rebook the flight on the first available date, within 7 days from the date of the cancelled flight or with the flight that is delayed for 5 or more hours. 
  • In addition, If the same class of service is not available, fare repricing may be applied to a new reservation made within the 7-day period following the date of the cancelled flight. Within one year of the cancelled flight’s date, a new reservation can be requested, as long as the first leg of the itinerary is used within that time frame. There is only one change that can be made. To know more, read the ITA Airways flight change policy. 
  • If the delay necessitates an overnight stay, the airline arranges the accommodation, as you are also offered a sufficient meal. 
  • You will be offered transportation between the airport and the hotel. 
  • For any flight that is cancelled within 14 days of departure, passengers are entitled to receive compensation.  

ITA Airways Refund Policy

As per the ITA Airways refund policy, the airline will process the refund on the unused portion of the fare, provided that the ITA Airways must be the validating carrier. In addition – 

  • Passengers can apply for a refund for the flight ticket purchased through the airline’s website or through the airline’s call centre. 
  • To make the refund request online, visit the ITA Airways manage booking section, provided it must adhere to all the cancellation rules and guidelines. 
  • In case of a non-refundable fare, the person who paid for the flight booking is eligible for the reservation. 
  • If the Ticket is not used, the airline will refund any taxes and levies imposed by law or mandated by governmental agencies in connection with the itinerary. 
  • Non-refundable tickets purchased through particular promotional offers are also eligible for a tax refund.
  • In the event that the ticket is only partially used, the amount repaid will be equivalent to the taxes applied on the unflown segment.
  • The airline processes the refund in the original debit/credit card used for online booking up to 30 days from the date of submitting the request, as per ITA Airways refund policy. 

ITA Airways Cancellation Fee

As per the ITA airways cancellation policy, the cancellation fee would be applicable outside the 24 hours, and varies with the time at which the request is made. The cancellation fee also varies with the class of service such as – 

Cancellation TimeLight FareEconomy ClassPremium EconomyBusiness Class
72 hours before departureNot Allowed25% of the fare and the surcharge of a minimum of 100 USD per passengerFreeFree
72 to 24 hours before departureNot Allowed50% of the fare and the surcharge of a minimum of 100 USD per passenger25% of the fare and the surcharge of a minimum 100 USD per passengerFree
Upto 3 hours before departureNot Allowed75% of the fare and the surcharge of minimum of 100 USD per passenger25% of the fare and the surcharge of a minimum 100 USD per passenger25% of the fare and the surcharge of a minimum 100 USD per passenger
Within 24 hours of purchaseFreeFreeFreeFree
After the scheduled departureNot AllowedNot Allowed50% of the fare and the surcharge of a minimum 100 USD per passenger50% of the fare and the surcharge of a minimum 100 USD per passenger

The best way to use airline cancellation rules is to make the most of changes and cancellations rather than avoid them entirely. It’s a simple matter of knowing the airline’s policies, paying attention to details, and following the guidelines precisely. As long as you do all of that, chances are the worst-case scenario for any flight cancellation or change request should be an unpleasant surprise rather than a full-fledged fiasco.


ITA Airways Cancel Flight Policy – Frequently Asked Questions (FAQs)

In the event that ITA Airways cancel the flight, you will be offered, where feasible, a transfer to another flight or other equivalent travel alternatives, or a full refund of your ticket will be offered. Any flight that is canceled within 14 days of departure is entitled to receive the cancelled flight compensation, as per the ITA Airways cancellation policy. 

It’s possible to request the refund by contacting ITA Airways at +1-877-311-7484 or by filling this form with the necessary information to verify your request.

You may be eligible for compensation if your flight arrives more than three hours late or is canceled less than 14 days before departure. You will not be entitled to any compensation if the flight is canceled or delayed by “extraordinary circumstances” that were beyond the airline’s control.

Only those flights can be cancelled online that were purchased through www.itasa.com. Through the My Booking section, you can cancel the flight and request a refund on your reservation. To request the cancellation for one passenger in the booking or need to rebook the cancelled flight, call the ITA airways ticket cancellation phone number at +1-877-311-7484

Passengers can cancel the flight for free of charge if requested the flight cancellation within 24 hours of purchase provided that the departure date must be booked at least 1 week in advance. The flight must be operated and marketed  by the ITA Airways

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