Norwegian Air Cancellation Policy

If your travel plan changes, you can find plenty of options to cancel your flight prior to departure or apply for a refund if the passenger holds a non-restricted fare. Additionally, in this post passengers can find details about the Norwegian Air cancellation policy that allows passengers to retain the value of the ticket. Here are the important highlights from the Norwegian Airlines cancellation policy  

  • Norwegian cancellation policy would be applicable on the unused portion of the ticket.
  • Norwegian Air cancellation is not permitted 24 hours before the scheduled departure.
  • Norwegian Air cancellation policy does not offer any refund of the booking that is paid for. Passengers would be issued a travel credit that remains valid up to one year from the date of payment by the same passenger only. 
  • All fare types are subject to Norwegian Air cancellation fee with exception of some tickets as non-refundable but issued a travel credit that can be utilized within one year from the date of booking. 
  • In addition to the stipulated Norwegian cancellation fees, passengers would also be asked to pay the Norwegian cancellation refund admin fees. 
  • Norwegian Airlines flight cancellation request would be applicable for the flight reservation booked through the Norwegian reservation portal, through Norwegian Air customer care number, or Norwegian Air ticket booking counters at the airport. 
  • As per Norwegian Airlines cancellation policy, failure to board the first flight segment by the passenger of their scheduled round-trip reservation may result in auto cancellation of the remaining flight segments. If this occurs, the fare paid for the affected booking would be forfeited, and no Norwegian cancel flight refund would be issued. 
  • Some discounted or joint consolidated fares may have additional Norwegian Air cancellation rules and will be specified at the time of booking. 

Norwegian Air 24 Hour Cancellation Policy

Norwegian Air 24 Hour Cancellation

As per Norwegian 24 hour cancellation policy, passengers can cancel their flights for free within 24 hours of the date of booking and can claim a full refund without paying any Norwegian Air cancellation fee, provided – 

  • The departure date must be at least 7 days in advance at the time of Norwegian Air cancellations
  • Any Norwegian Air booking that holds more than 9 passengers has not been covered under Norwegian 24 hour cancellation and is subject to the Norwegian cancel flight group booking policy. 
  • Norwegian 24 hour cancellation would not be applicable on the frequent flyer mileage points.
  • Norwegian Airlines 24 hour cancellation policy would be applicable on all fare types, classes of services, regardless of the fare condition attached to the Norwegian Air flight booking.
  • Reservations outside 24-hour cancellation would be levied a Norwegian Air cancellation fee.
  • Any reservation booked with Gift Travel Certificates is not covered under the Norwegian Air cancellation policy 24 hours.
  • Norwegian Air 24 hour cancellation would not be applicable on the flights booked via future travel credit.

Norwegian Air Cancellation Fees

All fare types are subject to Norwegian Air cancellation fee with exception of some tickets as non-refundable but issued a travel credit that can be utilized within one year from the date of booking. In addition to the stipulated Norwegian cancellation fees, passengers would also be asked to pay the Norwegian cancellation refund admin fees. Here’s the overview of the Norwegian air cancel reservation fees – 

Norwegian Air Fare TypesLowFareLowFare PlusFlexFare
Norwegian Air CancellationCancellation allowed. Only taxes and fees refundableCancellation allowed. Only taxes and fees refundableFully refundable and can be cancelled online
Norwegian Air Cancellation Fees250 USD200 USD200 USD

How to Cancel a Norwegian Air Flight?

Passengers have the option to cancel Norwegian flights online as well as over the phone. Here’s how you can cancel the Norwegian flights via following three ways – 

Cancel Norwegian Flight Online

Cancel Norwegian Flight Online

Follow these steps to cancel Norwegian reservation online – 

  • Visit norwegian.com. On the top left of the home page, hit the Menu section, and click on the My Travels link
  • In order to access your booking, passengers can either log in using their email address and password or access as a guest user by simply entering their six-digit booking reference as well as the last name of the passenger. 
  • Click on Find booking to access the Norwegian flight reservation page.
  • Click on the flight itinerary or segment that needs to be cancelled. Select ‘all’ passengers or you can also customize select the particular passenger for cancelling a Norwegian air flight. 
  • As per the Norwegian air cancellation policy, the cancellation request can only be applied to the unused or unflown flight segments. 
  • Click on the ‘Cancel’ tab to proceed. The refund to be claimed on the said Norwegian flight booking would be displayed. 
  • If you agree to the refund amount, click on ‘cancel my flight’ to proceed. 
  • Once the Norwegian air cancellation request is completed, passengers would receive a confirmation email, and the refund would be credited back to the original method of payment in 7-10 business days.

Cancel Norwegian Flight Over the Phone

If a passenger is holding a non-refundable ticket or afraid of requesting Norwegian airlines cancellation online, dial the Norwegian air cancellation phone number at +1-877-311-7484

  • When you get connected to the Norwegian airlines representative, provide your six-digit booking reference or 13-digit ticket number that will allow the flight executive to retrieve your booking.
  • Request Norwegian air cancellation, and check to see the fare rules attached with the booking allows flight cancellation or not
  • As per Norwegian air cancellation policy, all fare types are subject to Norwegian Air cancellation fee with exception of some tickets as non-refundable but issued a travel credit that can be utilized within one year from the date of booking. 
  • If you possess a refundable fare, the flight executive will let you know the Norwegian cancellation amount that you can claim. If you agree with the refund amount, ask the agent to cancel your booking. 
  • Pay the Norwegian cancellation fee with the debit/credit card over the phone. Once the Norwegian airlines cancellation request is completed, passengers will receive the refund or travel credit and be notified via their registered email. 

Cancel Norwegian Flight at the Airport

Passengers can cancel the flight at the airport if purchased through any nearest Norwegian air ticket offices or changed their mind last minute. Let’s understand what it takes to cancel the Norwegian flight at the airport – 

  • Head to the departure airport and visit the Norwegian cancel flight counter
  • Provide your booking details and ask the Norwegian flight executive to cancel your flight
  • As per the Norwegian air cancellation policy, passengers can cancel their flight booking up to three hours prior to the scheduled departure to claim the Norwegian air cancellation refund. 
  • Ask the flight agent to cancel the flight, and pay the required Norwegian cancellation fees upfront. 
  • Once the cancellation is done, wait for the refund request to be approved, and it will take 7 business days to get the payment credited back to the original form of payment.

Norwegian Airlines Cancelled Flights in Case of Delays and Denied Boarding

Flight delays and involuntary cancellations can be really frustrating. Norwegian air will always do its best to empower passengers in such circumstances, thus help you out with the following assistance – 

Delayed flights – As per Norwegian airlines flight cancellation policy, if the flight is delayed, passengers can check the live status page of the airline’s website to keep a tab on the departure schedule – 

  • SMS updates – Norwegian air will do its best to get the regular updates via test or through the Norwegian air booking app. Passengers need to ensure that they provide a correct contact number in order to receive prompt updates on their flight schedule
  • Arrive airport on time – in case if the passenger is already notified about the Norwegian flight delay before they arrive at the airport, passengers need to check-in on time for their Norwegian air flight reservation. At times, the Norwegian flight delays are shorter than expected. 
  • On-site care – if the Norwegian flight is delayed, passengers are entitled to meals and refreshments in relation to their waiting time while they are waiting for their flight. If any passenger buy their own meals, they must keep the original itemized invoices under the Norwegian cancellation claim
  • Overnight delay – If the flight delay leads to an overnight delay in relation to the passenger’s waiting time and the new flight departure falls on the following day, apart from Norwegian cancelled flight compensation, passengers are entitled to accommodation as well as airport transfer. 
  • Connecting flights – if the passenger’s booking with Norwegian air involves a connecting flight and they missed a flight due to any Norwegian cancel flight circumstances, passengers would be rescheduled to the next available flights to their final destination. In addition, if the connecting flight missed by the passenger is not operated by Norwegian and has left at least 120 minutes between the arrival and departure time, Norwegian airlines book passengers to the next available flight to their final destination and are subject to availability. 
  • Norwegian cancel flight refund – if the flight delay is for more than two hours, passengers have the option to rebook their Norwegian flights for free to the same destination. If the flight delay is for more than 5 hours and the passenger refuses to opt for the alternate flights, passengers can claim a Norwegian cancel flight refund on the unused portion of the ticket. 

Cancelled Norwegian flights – As per Norwegian flight cancellation policy, if the flight is cancelled the airlines will do their best to inform passengers about their affected departures and arrivals, thus also helps the passengers with the following assistance – 

  • Norwegian cancel flight refund – if the flight has been cancelled, the airline will do its best to reschedule the flight to the final destination without any Norwegian air cancellation fee. Also, if the passenger refuses to opt for a new flight option, they are entitled to a Norwegian air cancellation refund on the unused portion of the ticket. 
  • On-site care –  if the Norwegian flight is cancelled, passengers are entitled to meals and refreshments in relation to their waiting time. If any passenger buy their own meals, they must keep the original itemized invoices under the Norwegian cancellation claim
  • Accommodation – As per Norwegian cancellation policy, if a passenger opts for a flight rescheduling and the scheduled departure falls on the following day, passengers are entitled to an overnight stay as well as a complimentary airport transfer. 
  • Flight connection or a stopover – In case of a connecting flight and missed a flight due to any Norwegian cancel flight circumstances, passengers would be rescheduled to the next available flight to their final destination. In addition, if the connecting flight missed by the passenger is not operated by Norwegian and has left at least 120 minutes between the arrival and departure time, Norwegian airlines book passengers to the next available flight to their final destination and are subject to availability. 

Denied boarding – In the rare event where the passenger has been denied boarding due to shortage of the aircraft or the Norwegian airlines may have booked more passengers than the seating capacity, the airlines help the passengers with the following assistance – 

  • Volunteers calling – As per Norwegian air cancellation policy, the airlines may call the volunteers who are willing to give up on their flight and agree to fly on the next available flight in exchange for the Norwegian air cancellation compensation to be agreed upon. The volunteered passengers would be rebooked on the next available flight or they may choose to fly with Norwegian at a later date. If the volunteered passengers no longer want to fly, they can opt for a full Norwegian air cancel ticket refund on the unused portion of their journey. 
  • Involuntary denied boarding – if passengers have been denied boarding involuntarily where the Norwegian airlines couldn’t be able to pursue enough volunteers, passengers are entitled to free rebooking or Norwegian air flight cancellation refund, assistance and compensation.

Norwegian Cancelled Flight Compensation

Norwegian Cancelled Flight Compensation

Norwegian air cancelled flight compensation would be listed under the ‘Rights to Care’, and in case of flight cancellation, delay or passenger being denied boarding, passengers are entitled to – 

Delayed flight – As per Norwegian cancellation policy, passengers are entitled to the following Norwegian air cancellation compensation – 

  • If the flight distance between point A and B is within 1500, and the flight is delayed for 2 or more hours
  • If the flight distance between point A and B is between 1500-3500 km, and the flight is delayed for 3 or more hours. 
  • If the flight distance between point A and B is over 3500 km, and the flight is delayed for 4 hours or more. 

Cancelled Reservation Norwegian air – in the event of cancelled Norwegian flights, passengers are entitled to Norwegian cancelled flight compensation if – 

  • They are not informed of Norwegian airlines cancellation at least 2 weeks before the scheduled departure time
  • If passengers have been informed of Norwegian ticket cancellation between 2 weeks and 7 days before the scheduled departure time and not being offered a rebooking, allowing passengers to depart no more than 2 hours before the scheduled departure time and reach the final destination more than 4 hours after the scheduled arrival time
  • If the passengers have been informed of the Norwegian cancellations schedule less than 7 days before the planned departure, and have not been offered any rebooking assistance, allowing passengers to depart one hour after the scheduled departure and reach the final destination more than two hours after the scheduled arrival time. 

Denied boarding – if passengers have been denied boarding involuntarily where the Norwegian airlines couldn’t be able to pursue enough volunteers, passengers are entitled to free rebooking or Norwegian air flight cancellation refund, assistance and compensation.

Upgrading and downgrading – As per Norwegian air cancellation policy, if passengers have been accommodated in the lower class of service than that of purchased in the ticket, passengers will be reimbursed within 7 days under the Norwegian air cancellation compensation policy – 

  • 30 percent of the airfare if the flight distance between point A and B is less than 1500 km
  • 50 per cent of the airfare if the flight distance between point A and B is more than 1500 km and less than 3500 km
  • 75 percent of the airfare if the flight distance between point A and B is more than 3500 km

In addition, passengers are also entitled to the following Norwegian air cancelled flight compensation – 

Right to care – if passengers have been denied boarding or a Norwegian flight is cancelled by a certain length of time, passengers are entitled to 

  • Meals and refreshment vouchers in relation to the passenger’s waiting time
  • International calls and internet access
  • Overnight accommodation if the flight is rescheduled the following day
  • Airfare transport

Right to compensation – Norwegian air cancelled flight compensation would not be paid if the flight was cancelled or delayed due to extraordinary circumstances. This may include severe weather conditions, strike action, air traffic restrictions or any other unforeseen circumstances that are beyond the control of Norwegian airlines. Passengers would be entitled to the following Norwegian air cancellation compensation – 

  • 350 USD for flights distance less than 1500 km or less
  • 550 USD for flights distance more than 1500 km and less than 3500 km
  • 750 USD for the flight distance more than 3500 km

Norwegian air cancellation compensation would be reduced to 50% if passengers would be offered a rebooking option, and the arrival time may not exceed the scheduled arrival time of the flights booked – 

  • By 2 hours if the flight distance is less than 1500 km
  • By 3 hours if the flight distance from one point to another is ranging between 1500 to 3500 km
  • By 4 hours if the flight distance exceeds 3500 km

Norwegian Cancellation Refund Policy

Here’s the overview of the Norwegian cancel flight refund – 

  • As per Norwegian Air cancel flight refund policy, the refund can only be obtained by the passenger on the unused portion of the ticket. 
  • Norwegian Air flight booking is subject to fare rules attached to the booking, and not all flight reservations are entitled to a Norwegian cancellation refund. 
  • Norwegian cancel flight refund would only be entitled to the person named in the ticket or the person who has paid for the flight booking upon the presentation of valid proof of such payment.
  • As per the Norwegian cancellation refund policy, if the ticket has been paid by a person other than the passenger named in the ticket or the airline has indicated that there is a restriction on the refund, Norwegian Air will issue the refund to the person who paid for the reservation.
  • Norwegian cancellation refund cannot be obtained when the said application was made later than 30 days after the expiry of the validity date. 
  • All Norwegian ticket cancellation refunds were made in which the ticket was originally purchased and of the country in which the refund is being made. 
  • Norwegian flex cancellations are entitled to a full refund, provided the application was made one hour prior to the scheduled departure. 
  • All Norwegian flight cancellation claims for a refund can be obtained per passenger, per one way flight and includes all mandatory government taxes and charges. 
  • Passengers would receive Norwegian airlines cancel flight refunds in the original method of payment within 15 days of the flight cancellation.
  • In the event where a passenger made a duplicate booking and is identical with flights, passengers, etc, then the airline will cancel the most recent flight reservation, thereby providing passengers with Norwegian air cancel flight refund. 
  • As per Norwegian Air cancellation policy, if the passenger purchased a non-refundable fare, passengers are entitled to refund on the government taxes only. Hence the Norwegian air cancel reservation refund would not be possible on the remaining ticket cost.
  • As per the Norwegian cancellation refund policy, in case of a refundable fare, the booking amount paid would be credited back to the original form of payment in 7 business days from the date of the refund request. 
  • If the cancelled Norwegian flights lead to a delay for 5 or more hours, and passengers choose not to travel, passengers have the right to obtain a Norwegian air flight cancellation refund on the unused portion of the ticket, including any onward flight and return flight, provided that the flight must be operated by Norwegian air.
  • In the event where the passenger is unable to travel due to illness or death of an immediate family member if purchased a Norwegian air Cancellation Protection, passengers can get their tickets cancelled 30 minutes prior to the scheduled departure and can obtain a Norwegian cancellation refund on the unused portion of the ticket without any additional cancellation charges.

Norwegian Airlines Cancellation Policy – Frequently Asked Questions (FAQs)

Yes, As per Norwegian Air cancellation policy, passengers can cancel their flights for free within 24 hours of the date of booking and can claim a full refund without paying any Norwegian Air cancellation fee, provided that the departure date must be at least 7 days in advance at the time of Norwegian Air cancellations

Yes, passengers can cancel Norwegian Air flights online up to 30 minutes prior to the scheduled departure. If passengers purchased a Norwegian Air cancellation protection they are entitled to get a full refund if unable to travel due to illness or death of an immediate family member.

Norwegian Air allows passengers to cancel their flights online, through the Norwegian cancellation phone number at +1-877-311-7484 as well as through the Norwegian Air ticket office at the airport.

Yes, passengers can get a refund with Norwegian Air if they promptly cancelled their flight within 24 hours from the date of booking in order to avail a full refund.

Norwegian Air cancellation policy does not offer any refund of the booking that is paid for. Passengers would be issued a travel credit that remains valid up to one year from the date of payment by the same passenger only. Norwegian Airlines flight cancellation request would be applicable for the flight reservation booked through the Norwegian reservation portal, through Norwegian Air customer care number, or Norwegian Air ticket booking counters at the airport.

As per Norwegian Airlines cancellation policy, if the passenger purchased a non-refundable fare, passengers are entitled to refund on the government taxes only. Hence the Norwegian air cancel reservation refund would not be possible on the remaining ticket cost. In case of a refundable fare, the booking amount paid would be credited back to the original form of payment in 7 business days from the date of the refund request.

Yes, if a passenger flight is cancelled or delayed for more than 5 hours, passengers can claim a full refund on the unused portion of the ticket.

Once the Norwegian Air cancel reservation request is completed, the said refund would be processed in 7-10 business days in the original method of payment.

As per the Norwegian Air shuttle cancellation policy, it depends upon what type of fare and class of service booked whether the passenger has booked a refundable  Norwegian Air Shuttle reservation. If purchased a basic economy Norwegian Air Shuttle fare, passengers are not permitted for a full refund after the Norwegian 24h cancellation grace period from when the ticket was originally purchased.


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by Mary on Reservations Number

My granny's health is in critical condition, my flight to Cairo is on Monday. Can I cancel my flight with Norwegian? If yes, how to execute the cancellation process online? I am trying my best to call customer service but failing to connect them. Please recommend any other number for communicating with the airline.