Vivaaerobus Cancellation Policy

Vivaaerobus cancellation policy will not only give you flexibility but rather make it easy for you to cancel the flight. This seems lenient when compared to the cancellation policy of other airlines in the world. 

In this post, we have covered all the terms and conditions associated with cancelling the Vivaaerobus booking. Not just that, we have also shared insight on the airline’s refund policy, the compensation that the airline offers in case of cancellation, and much more. 


Vivaaerobus Flight Cancellation Guidelines

Vivaaerobus Cancellation Policy

As per the Vivaaerobus cancellation policy, the cancellation is applicable on the unflown flight segment, provided that the flight must be operated by the Vivaaerobus. In addition – 

  • Only those flights that request cancellation within 24 hours of purchase are eligible for the full refund.
  • Passengers willing  to cancel must contact the airline’s customer service phone number indicating the reservation reference code and the last name. 
  • The flight cancellation is not permitted after the scheduled departure except for the Smart fare. 

Here are the cancellation guidelines as per the fares offered by the airlines – 

Zero Fare

  • This is a non-refundable fare and only allows cancellation within 24 hours of purchase. 
  • Flights are non-refundable after the scheduled departure. 

Light Fare

  • This is a refundable fare and allows cancellation 4 hours prior to the scheduled departure. 
  • Flights are non-refundable after the scheduled departure. 

Extra Fare

  • Passengers can cancel the flight after the purchase and are subject to a Vivaaerobus cancel flight fee. 
  • The airline allows a non-show cancellation for a fee. 

Smart Fare

  • Passengers can cancel the flight or free of charge up to 4 hours before the scheduled departure.
  • The airline permites no-show cancellation for a fee. 

Vivaaerobus 24 Hour Cancellation Policy

Vivaaerobus 24 Hour Cancellation

As per the Vivaaerobus cancellation policy, the Passenger has the opportunity to cancel their Reservation free of charge if they make their request within 24 hours of purchasing it and at least 7  days before the flight date. The terms and conditions include – 

  • Vivaaerobus must be a validating carrier.
  • The flight must be operated and marketed by the Vivaaerobus.
  • The flight needs to be cancelled within 24 hours of purchase.
  • Reservations booked with Viva points are not covered under 24 hour cancellation service. 
  • The reservation includes no more than 9 passengers in the flight booking.
  • The flight booking must not be reissued. 
  • The booking should not include senior citizen fare, discounted fare, promotional fare and military fare. 

How to Cancel a Flight on Vivaaerobus?

Passengers can cancel the flight ticket online through the airline’s website or through the airline’s global call centre.

Vivaaerobus Cancel Flight Online

You can simply cancel the flight through the My Trip section. Reservations that are booked through the airline’s website are eligible for the online cancellation provided that the flight must be operated by the Vivaaerobus. Follow these 4 easy steps to cancel your Vivaaerobus reservation – 

  • Go to vivaaerobus.com and navigate to the My Trips section.
  • Enter the booking reference and the last name of the passenger to retrieve the reservation.
  • Select the flight segment that needs to be cancelled. 
  • Select the ‘Cancel’ tab and the refund amount will be displayed for your booking.
  • Confirm your selection, and process the cancellation. While cancelling the booking online, the said request would be applicable to all the passengers in the booking. 

Cancel Vivaaerobus Flight Phone Number

To cancel the nonrefundable fare or if you lack access to the internet, you can call Vivaaerobus flight cancellation phone number at +1-877-311-7484 You can also rebook the cancelled flight by talking to the Vivaaerobus flight executive at the given number. An additional service fee may apply. 


Vivaaerobus Flight Cancellation Fee 

As per the Vivaaerobus cancellation policy, outside 24 hours of scheduled departure, the reservation is subject to the airlines penalty – 

Zero fareLight fare (in USD)Extra fare (in USD)Smart fare (in USD)
Cancellation within 24 hoursFreeFreeFreeFree
Cancellation outside 24 hoursNot permitted150150Free
Cancellation after the scheduled departureNot permittedNot permittedNot permitted150

Vivaaerobus Refund Policy

Vivaaerobus Refund Policy

As per the Vivaaerobus cancellation policy, if the travel intentions have changed due to the Covid guidelines, you need to cancel the reservation up to 24 hours of departure to avoid incurring extra expenses.

If your flight is affected by cancellation or the travel bans, you can – 

Convert your a ticket into travel credit – 

  • The unused value of the ticket would be converted into the travel credit and remains valid up to 2 years from the date of purchase. 
  • Before your ticket expires, you must complete the travel or claim the unused value as a refund. 

Rebook your flight ticket – 

  • No additional charge if you rebook to another flight with available space within 60 days of your original flight in the same booking class or higher within the same cabin class as long as the selected date is within the ticket’s validity period.
  • In case of a higher fare, fare difference, taxes and no-show fee will be collected. 

Refund your flight ticket – 

  • You can claim the refund on the unused portion of the ticket in the original method of payment as used at the time of booking. To know more, read the Vivaaerobus cancellation policy. 

Vivaaerobus Refund Request Norms

As per the Vivaaerobus flight cancellation policy, the cancellation is applicable on the unused part of the flight ticket and a full refund is made if cancelled within 24 hours of scheduled departure. In addition – 

  • If the cancelled flight was purchased with a debit or credit card through our Website, VivaAerobus App, or Call Centre, the refund will be issued to the same debit or credit card used to make the original Reservation. 
  • The Passenger may not request a replacement flight certificate or a refund for any residual value that would have remained unused because flight certificates do not have any residual value.
  • For flights with a departure time of 4 hours or more, passengers can select between two refund options:
    • Refund in the form of a travel voucher.
    • Refund in the original method of payment. 
  • The airline will process the refund in 21 business days in the original method of payment. 
  • If you do not utilise all or part of your non-refundable Ticket, you can still get a refund of taxes, and government-imposed fees. 
  • Some tickets are sold at a discount and may be partially or entirely non-refundable if you cancel your reservation. If you require flexibility, choose a fare type that meets your requirements.

Vivaaerobus Cancel Flight Compensation

Vivaaerobus Cancel Flight

As per the Vivaaerobus cancellation policy, in case of a flight delay and disruption, if the passenger’s schedule is affected greater than 1 hour and less than 4 hours, the airlines will offer passengers a discount voucher that can be used on the future flight purchase. The discount certificate will be granted in the following scenarios – 

  • In the event of a delay of more than 1 hour but less than 2 hours, an electronic discount certificate of 75.00 USD will be issued.
  • In delays greater than 2 (two) hours and less than 4 (four) hours, an electronic discount certificate equivalent to 8% of the amount paid for the tariff and taxes of the affected segment will be granted.

In the event where the delay is attributed for greater than 4 hours, the airline will grant passengers one of the following options – 

  • Compensation equal to 25% of the airfare value, plus a refund of the unused part of the ticket price.
  • Alternative flight in relation to the similar travel schedule, plus compensation equal to 25% of the ticket price.
  • Transportation to the same destination at a later date that fits the traveller, plus compensation equal to 25% of the booking value. 

On the whole, we think that Vivaaerobus has been effective and efficient in the services they’re offering especially with regard to the customer care. There are finally a lot of companies that are coming up with no-hassle cancellation, and Vivaaerobus is one of them. If you want further details on how to enjoy your trip without any worry about travelling, then you should consider reading this article.

Vivaaerobus Flight Cancellation Policy – Frequently Asked Questions (FAQs)

The airline allows free cancellation within 24 hours of purchase regardless of any fare, and class of service. Outside 24 hours of purchase, the Smart fare allows flight cancellation for free of charge.

You can simply cancel the flight through the My Trip section. Reservations that are booked through the airline’s website are eligible for the online cancellation provided that the flight must be operated by the Vivaaerobus.

To cancel the nonrefundable fare or if you lack access to the internet, you can call Vivaaerobus flight cancellation phone number at +1-877-311-7484. You can also rebook the cancelled flight by talking to the Vivaaerobus flight executive at the given number. An additional service fee may apply. 

As per the Vivaaerobus free cancellation policy, the Passenger has the opportunity to cancel their Reservation free of charge if they make their request within 24 hours of purchasing it and at least 7  days before the flight date.

Yes, you can cancel the flight online through the airline’s website provided that you cancel the flight within 24 hours of purchase. If you prefer to cancel the flight outside 24 hours, only Smart fares are qualified for the refund. The flight ticket must be purchased through Vivaaerobus.com or through any direct sales channel of the airlines. 

To request a refund on a ticket you partially used, go to Manage your booking and cancel the ticket, then fill out our refund form.The airline will refund in the debit/credit card used to purchase your ticket, depending on the terms of your fare.

Check the terms of your fare if you wish to continue with the refund. Some fares are non-refundable once you’ve begun your journey; others may be subject to a Vivaaerobus flight cancellation fee or just a portion of the money may be reimbursed.

Only Smart fare is qualified for refund after the scheduled departure and is subject to a no-show cancellation of 150 USD per passenger according to the Vivaaerobus cancellation policy. 

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