Volaris Cancellation Policy

Volaris cancellation policy gives you the freedom to cancel the flight anytime after the purchase. Also if the airline changes your flight schedule or cancels the flight, the airline offers the maximum flexibility, thus allowing passengers to retain the booking. 

In this post, we will cover all the norms and guidelines related to cancellation, the compensation that you’ll deserve if the airline cancel; or delays your flight schedule, the airline’s penalty based on the different fares offered by them, the cancellation occurs due to Covid travel restrictions, and much more.


Volaris Ticket Cancellation Rules

Volaris Cancellation Policy

As per the Volaris cancellation policy, the flight cancellation would be applicable on all booking types (round-trip, one-way), class of service, regardless of any fare. In addition – 

  • To cancel Volaris flight, it must be applied on the flight segment that is unused or unflown.
  • The Volaris cancellation fee varies with the fare class and the category of your booked ticket. 
  • In case of a Basic fare, the airline may cancel the flight and offer the refund on the fuel, surcharge and taxes. 
  • The airline does not allow flight cancellation after the scheduled departure. 

Here is the cancellation rules applies as per the fares offered by the airlines – 

Volaris Basic

  • The fare is non-cancellable and cannot be refunded 24 hours after the purchase according to Volaris 24 hour cancellation policy. 
  • Passengers can cancel the flight and claim a full refund within 24 hours of purchase.
  • After 24 hours, passengers can claim the refund on the unused government and airport taxes.
  • Passengers can only claim a refund if the flight is cancelled for the reasons under the airline’s control. 

Volaris Classic

  • Any flight segment that is totally unused is refundable, and is subject to the airline’s penalty, as per the Volaris cancel policy. 
  • Passengers can cancel the flight after the scheduled departure, and no-show fee will be deducted. 
  • The flown component of partially utilised tickets is reassessed. Any remaining value will be repaid, however please keep in mind that there may be a booking fee and a no-show fee.

Volaris Plus

  • Passengers can cancel the flight anytime before the scheduled departure. No cancellation fee will be assessed according to Volaris cancellation policy.
  • Passengers can cancel the flight after the scheduled departure, and no-show fee will be deducted

Volaris Cancel Flight Due to Covid 

As per the Volaris covid cancellation policy, any government advisory due to Covid-19 disease outbreaks may affect your travel plans and flexible cancellation/changes apply until it is lifted.  

In the event of Volaris cancel flight due to covid, the airline will waive the change or cancellation fee, and you have the following options at your disposal – 

  • Change the dates of your trip to and/or from the same departure point. You will not be charged if there is a fare difference. There may be blackout dates.
  • Change your trip dates with or without altering your destination. You won’t be charged any cost difference if you’re flying to a local airport. For instance, instead of flying from San Francisco (SFO) airport, you opt to fly out of San Diego (SAN) airport. However – 
    • If you go to the airport that is farther, you’ll be liable to pay the fare difference. 
    • At the time of calculating the fare difference, at the time of lower fare difference a new travel credit will be issued for the residual value. 
  • If you’ve already requested a flight cancellation, rest assured that it may take up to 15 business days to process the refund in the original method of payment.
  • When you are cancelling your flight you will be offered the fare credit in equal proportionate to the booking value of the flight that is affected, as mentioned under the Volaris airlines cancellation policy. 
  • The fare credit voucher can be used multiple times, and remain valid up to 3 years from the date of cancellation under the circumstances Volaris cancel flight due to Covid. 
  • The fare credit is only applicable for the flight segments whose validating carrier is Volaris airlines.

Volaris 24 Hour Cancellation Policy

As per the Volaris cancellation policy, you have the right to cancel your flight and receive a refund if you request the flight cancellation within 24 hours of purchase. 

Cancel Volaris Flight within 24 Hours

Cancel Volaris Flight

You must take a note of the following points – 

  • You must have not checked in for flight.
  • The travel date must be booked at least 1 week in advance.
  • The flight must be operated and marketed by the Volaris airlines. 
  • The flight reservation should not be a re-issued booking. 
  • The ticket must not be purchased through a travel credit voucher, and frequent flyer reward points. 
  • The flight must be operated and marketed by the Volaris airlines.
  • The reservation contain not more than 9 passengers
  • Tickets must be purchased through the Volaris airlines website. 

Volaris Cancel Flight after 24 Hours

After 24 hours of purchase, you need to pay the airline’s penalty. Fare like Volaris Basic fare is not permitted.


How Can I Cancel My Volaris Flight and Get a Refund?

Passengers can cancel the flight online or through the airline’s reservation phone number provided that the flight must be operated by the Volaris airlines. 

Method 1: Cancel Volaris Flight Online

You can cancel the flight online provided that the reservation must be purchased through Volaris.com or through any direct channel. On cancelling your booking online, you may receive the following depending the fare rules associated with your booking – 

  • As a refund after deducting the airline’s penalty
  • A flight credit for the unused value of the booking. 

Follow these steps to cancel the flight online – 

  • Visit www.volaris.com and navigate to the My Trips section.
  • Enter the booking reference and the last name of the passenger. 
  • Once you access your booking, select the flight segment that needs to be cancelled. 
  • Click on the ‘Cancel’ button and then confirm your cancellation on the next page. 
  • You will receive an email confirming the cancellation of your reservation; your reservation will be cancelled, and the refund amount will be credited to the credit/debit card used at the time of purchasing your ticket.

Method 2: Volaris Cancel Flight Phone Number

Cancellation applies to all the passengers if requesting online. To cancel individual booking, you’ll need to call the airline’s customer service phone number at +1-877-311-7484. You can reach out to the airlines to rebook the flight that is cancelled. A cancellation fee would be applicable.


Volaris Compensation Cancelled and  Delayed Flights

Volaris Cancelled Flight

As per the Volaris cancellation policy, if your flight is cancelled, or delayed for 2 or more hours or the flight is disrupted due to the reasons attributed to the airlines, passengers are entitled to claim a refund as well as the cancelled flight compensation.

Cancelled flight – in the event where Volaris cancel flight, there are several options available to the passenger by logging into the Volaris Manage Booking section on the airline’s website or through the mobile app. In addition – 

  • You can change your flight for free. Manage Bookings allows you to search for Volaris flights and make changes to your reservation. You can change the departure or arrival airport to another within the same countries when making changes online. To know more about the flight changes, read the Volaris flight change policy
  • You can request a refund and claim the unused value of your booking. The refund will be processed in the original method of payment in 7-10 business days 

Delayed flights – Depending on the length of delay and the flight distance, you will receive the following Volaris cancel flight compensation – 

  • If a flight delay of 2 hours or more, and the travel distance is within 1500 km, the airline will offer a 200 USD credit voucher as compensation.
  • For the flight delay of 3 or more hours, and the travel distance is between 1500 km and 3500 km, the airline will offer a 300 USD credit voucher as compensation. 
  • For the flight delay of 4 or more hours, the travel distance is over 3500 km, a 400 USD worth credit voucher will be offered as compensation. 

Volaris Refund Policy

As per the Volaris cancellation policy, passengers can claim the refund on the flight operated and marketed by the Volaris airlines. In addition – 

  • The airline will process the Volaris cancel flight refund in the original method of payment . The refund will depend upon the existing procedures between the banks and the time that it takes. 
  • Where the passengers booked a travel package (flight + hotel), the refund time will depend upon the process of the travel vendor as per the Volaris refund policy.
  • Any reservation that was made through the travel agency, the refund for the flight booking can be claimed through the original point of purchase. 
  • The airline does not process cancellation and the refund after you completed the check-in. To know more, visit the Volaris check-in policy page.
  • All cancellation refunds apply to the total amount of your ticket and all flights scheduled; for example, if you purchased a multi leg flight ticket, the refund will apply to all the sectors. Hence cancellation to single leg or flight may not be allowed, as per the Volaris airlines refund policy.
  • As per Volaris cancel policy, the airline will offer the refund to the passenger who paid for the booking rather than to the person who is ticketed. 
  • Certain fares allow flight cancellation after the scheduled departure. If refund is requested, an additional no-show fee would be applied, as per Volaris airlines refund policy. 
  • In case you opt not to use the flight ticket, you need to alter the ticket status to ‘Open’ and use it any time within 1 year from the ticket issuance date. 
  • Once the refund request is submitted passengers cannot reverse it. 
  • No refund is permitted after the expiry of the validity of the ticket.

Volaris Cancellation Fee

As per the Volaris cancellation policy, the cancelation fee would be applicable to all the fares and outside 24 hours of booking – 

Volaris BasicVolaris ClassicVolaris Plus
Cancellation within 24 hours of purchaseFreeFreeFree
Cancellation after the scheduled departure (in USD)Not permitted150150
Cancellation up to 3 hours before departure (in USD)Not permitted200Free

The rules for cancellation and refund can sometimes be a little tricky, especially when you don’t know what to expect. So, it’s best to know exactly what you can and cannot do during a rebooking. The most important information you should keep in mind is the earliest time that you have to cancel your flight in order to receive the full refund. And keep in mind that a change fee will be charged no matter what—so be sure that your plans are set before you decide to cancel.


Volaris Flight Cancellation Policy – Frequently Asked Questions (FAQs)

You can cancel the flight online provided that the reservation must be purchased through Volaris.com or through any direct channel. Reservations that are made online must be retrieved and cancelled through the My Trips section. 

Volaris Basic does not permit flight cancellation after the purchase. On the other hand, the Volaris Plus allows flight cancellation for free up to 3 hours before departure. If you’re holding the Volaris Classic fare then you need to pay 200 USD as a cancellation fee. 

The Volaris Classic and Plus fare allows flight cancellation after the scheduled departure for 150 USD as a no-show fee.

The airline offers the timely schedule however at times due to the circumstances that are not under the airline’s control such as government travel restrictions, it may cancel the flight schedule. 

Change the dates of your trip to and/or from the same departure point. You will not be charged if there is a fare difference. In addition, change your trip dates with or without altering your destination. You won’t be charged any cost difference if you’re flying to a local airport.

Passengers have the option to cancel the flight through the Volaris website provided you must have purchased the reservation through the airline’s website. On the other hand, you can call the Volaris ticket cancellation phone number at +1-877-311-7484.

Yes, but certain fares do not allow flight cancellation outside 24 hours of purchase, such as Volaris Basic fare as per the Volaris 24 hour cancellation policy. On the other hand, the Volaris Plus allows flight cancellation for free up to 3 hours before departure. If you’re holding the Volaris Classic fare then you need to pay 200 USD as a cancellation fee.

Passengers may claim the refund under the following circumstances, as per Volaris refund policy. 

  • Travel restrictions under Volaris covid cancellation policy.
  • Volaris 24 hour cancellation. 
  • The airline delayed the departure schedule by 5 hours or more.
  • In the event of the death of an immediate family member.

Visit www.volaris .com and navigate to the My Trips section. Enter the booking reference and the last name of the passenger. Once you access your booking, select the flight segment that needs to be cancelled. Confirm your selection on the next page. You will receive an email confirming the cancellation of your reservation.

In the vent where the airlines cancel your flight for the reasons that are within the airline’s control, you may opt for one of the following option – 

  • Passenger can rebook the flight to a new travel date 
  • Traveler can convert the unused booking value into the travel credit and use it in 12 months.
  • You can claim Volaris cancel flight refund in the original method of payment.

The airline will process the Volaris cancel flight refund in the original method of payment . The refund will depend upon the existing procedures between the banks and the time that it takes. Usually, the airline takes 10-15 business days to process the refund.

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