AirAsia Flight Change Policy

Flight changes have always been a costly affair with almost every airline on the planet. It involves the hefty airline penalty, the fare difference, and the taxes and fees associated with it. This leads any passenger to shell out a huge amount of money, at times so huge, that the flight change request costs more than the actual flight cost. But an exception to all woes and worries related to flight alteration is the AirAsia flight change policy. Not only does it offer a minimal cost to change but offers maximum flexibility that allows you to make changes an hour before the scheduled flight departure. Let’s discuss how flexible are the AirAsia flight change rules, and what it takes to change a flight with AirAsia – 

  • As per AirAsia flight change policy, passengers are allowed to make changes up to 48 hours prior to the scheduled departure, with the exception of business class flights that can be changed up to 4 hours prior to the scheduled departure. 
  • All AirAsia flight booking change requests are subject to the AirAsia change fee and the fare difference if it is applicable.
  • To change flights with AirAsia online, passengers need a six-digit booking reference or the 13-digit e-ticket number to access the booking and to proceed with the flight alterations.
  • AirAsia change booking request is subject to seat availability.
  • In case of a lower fare difference where the cost of the new flight is lower than the passenger originally paid for their existing booking, no residual balance would be offered as a refund
  • To change ticket flight with AirAsia, if the new flight is booked in a higher fare class than that of the canceled booked flight, passengers shall be liable for the difference in the fare before the changes can be made. 
  • Any AirAsia change flight fee waiver would be applicable on the flight operated by AirAsia only and is not applicable for non-AirAsia flights. 
  • In the case of vacation packages, the AirAsia change fee waiver would be applicable for the flight only. Hotel dates cannot be altered. 
  • AirAsia change flight requests cannot be confirmed unless the airline issues a new itinerary.
  • AirAsia flight change rules are only applicable on the flight booked through airsia.com, AirAsia mobile app, or through AirAsia customer service phone number at +1-877-311-7484
  • After the AirAsia flight change request is completed, all the add-ons pre-selected on the existing reservation are subject to availability.
  • AirAsia change fee would not be applicable if the passenger is making the flight changes within 24 hours of booking provided that the flight departure date is 7 or more days in advance at the time of making changes. Fare differences may apply.
  • AirAsia flight change policy would be applicable on the refundable as well as non-refundable fares.
  • AirAsia flight change rule would be applicable on the unused portion of the tickets only.
AirAsia Flight Change

AirAsia Change Flight Fee

AirAsia change fee is displayed below are one-way direct and connecting flights. Also, the change flight AirAsia fee may vary depending on the travel period, but will not be anytime higher than the amount reflected in the table below –

ItemChange Fee
Flight Change Fee150 USD
Name Change Fee200 USD
Change Destination fee150 USD
Flight Change Fee for Infants100 USD

AirAsia Flight Booking Change Types

Passengers have the advantage to change any travel component associated with their AirAsia booking – flight date, flight time, destination, name correction, and much more. Let’s understand what all AirAsia flight change requests can be completed on your booking – 

  • AirAsia Flight Change Date – Passengers can change flight date with AirAsia up to 48 hours prior to the scheduled departure, and are subject to AirAsia flight date change fee and fare difference if it is applicable. Any flight date change request can be completed via the ‘My Booking’ section on the AirAsia website or AirAsia mobile app. 
  • AirAsia Change Flight Destination – Likewise, passengers can change the origin and/or destination point of their booking, if permitted by the fare rules associated with the concerned booking. In some cases, passengers get the option for changing the flight destination online and can be completed via the ‘My Booking’ section on the airline’s website. If not, you can reach the AirAsia flight booking change number to request the same. 
  • AirAsia Change Seats – Passengers can pre book or change their seat selection up to 4 hours prior to the scheduled departure. Such changes can be completed via the ‘My Booking’ section at the time of online check-in, or check-in at the airport. A seat change may incur an AirAsia flight change fee. 
  • AirAsia Name Change – As per the AirAsia flight change policy, airlines do not allow passengers to transfer the name on the ticket to another passenger. In such a case, the passenger has to cancel the flight, claim a refund, and then rebook the flight for the desired passenger. The airline only allows a name correction of up to 4 characters on the first, middle, or last name. The count of 4 letters shall not be misunderstood as 4 characters each for first, middle, and last name. The name correction is subject to the AirAsia name change fee of 200 USD per passenger per flight segment. 
  • AirAsia  Premium Flex Date Change – All Premium Flex Fare are eligible for changes as passengers need to pay 75 USD as AirAsia change fee per passenger per section. The concerned flight changes must be completed up to 4 hours prior to the scheduled departure. 

How to Change Flight with AirAsia?

Passengers are allowed to change the flight online, as well as over the phone. In this post, we will understand how you can change the flight with AirAsia with the following three methods – 

AirAsia Ticket Change over the Phone

If the flight change for your AirAsia booking is not been supported online, or you’re not too sure about the online navigation, call our AirAsia flight executive on our exclusive AirAsia booking change phone number at +1-877-311-7484

  • Keep your booking details handy as the flight executive may ask you in order to retrieve your booking. 
  • Provide the new travel dates, or time or destination, or combination of all of them if the fare rule associated with your booking permits
  • The AirAsia flight executive may offer you a new flight option based on availability and your travel needs. 
  • As per AirAsia flight change policy, All flight change requests are subject to the AirAsia change fee and the fare difference if it is applicable.
  • Choose the new flight as the flight executive will let you know the concerned AirAsia change fee and the fare difference associated with each flight option. 
  • Check the travel add-ons if you have already paid with your existing reservation. After the AirAsia flight change request is completed, all the add-ons pre-selected on the existing reservation are subject to availability.
  • Pay the required fare difference and the change fee with your debit/credit card over the phone and wait for the transaction to get completed. 
  • Check the AirAsia flight change confirmation email and review the flight itinerary, and then select the seats for your new flights. 

AirAsia Ticket Change Online

Follow these steps to change your AirAsia reservation online – 

AirAsia Manage Booking
  • Visit airasia.com or AirAsia mobile app, and click on the My Booking section
  • You would be asked to complete BIG Member login in order to access your reservation
  • To login, enter your six-digit flight confirmation code and the last name of the passenger
  • On the next page, select the flight that you need to change.
  • As per AirAsia flight change policy, All flight change requests are subject to the AirAsia change fee and the fare difference if it is applicable.
  • Now choose the new flight date, time, destination, or combination of all of them if the fare rule associated with your booking permits
  • Select the new flight as you will see the concerned AirAsia change fee and the fare difference associated with each option next to it. 
  • Check the travel add-ons if you have already paid with your existing reservation. After the AirAsia flight change request is completed, all the add-ons pre-selected on the existing reservation are subject to availability.
  • Pay the required fare difference and the change fee at the check-out page, and wait for the transaction to get completed. 
  • Check the AirAsia flight change confirmation email and review the flight itinerary, and then select the seats for your new flights. 

AirAsia Ticket Change at the Airport

If you’re making a last-minute call to change your flight, please note that you can complete changes up to 4 hours prior to the scheduled departure only. All you need to do is  – 

  • Visit your departure airport and head to the AirAsia change booking counter.
  • Provide your booking details or your boarding pass to the next available AirAsia flight attendant.
  • Provide the new travel dates, or time or destination, or combination of all of them if the fare rule associated with your booking permits
  • Choose the new flight as the flight executive will let you know the concerned AirAsia change fee and the fare difference associated with each flight option.
  • Pay the required fare difference and the change fee with your debit/credit card or with cash and wait for the transaction to get completed. 
  • Check the AirAsia flight change confirmation email and review the flight itinerary, and then select the seats for your new flights. 

AirAsia Schedule Change Policy

As per the AirAsia schedule change policy, the departure and flight times curated by the airline may change between the date of purchase and the date of travel. However, the airlines do not guarantee a particular departure, and flight time as they do not form part of the contract with the passenger.

If there is a schedule change before the flight departure – 

If after purchasing the ticket, there is a change in the scheduled departure time, AirAsia will notify passengers if they have provided the contact information at the time of booking the said flight. Also, it is recommended to check the AirAsia website before the scheduled travel for the most up-to-date flight information. 

If the new scheduled departure time is more than 3 hours as compared to the previous departure time but the passenger provides proof that the existing AirAsia schedule change may cause them to miss a connecting flight, then the passenger will be given the choice between – 

  • A refund or the travel credit of the unused portion of the ticket
  • Traveling on the next available scheduled flight and is subject to the availability of seats in the same class of service for which you originally purchased your ticket
  • AirAsia flight change date and may be subject to the difference in the fare, AirAsia imposed charges and surcharges, taxes, and fees. 

Flight Disruption – 

As per the AirAsia flight change policy, the airline takes reasonable measures to avoid flight disruptions such as cancelation, delays and denied boarding. To minimize any flight disruption, AirAsia may arrange a flight with another carrier.

If your AirAsia operated flight is canceled or delayed for more than 5 hours, passengers have the option to – 

  • Getting rebooked on the earliest possible flight. However, travel is subject to the availability of seats in the same class of service on which the passenger originally purchased their tickets.
  • Getting rebooked on a later date no more than 7 days in either direction. However, travel is subject to the availability of seats in the same class of service on which the passenger originally purchased their tickets.
  • A refund or the travel credit of the unused portion of the ticket

Any claim for the AirAsia schedule change would not be applicable or to be claimed after six years since the scheduled arrival date of the concerned flight.

AirAsia Ticket Change Policy – Frequently Asked Questions (FAQs)

Yes, passengers can change the seat selection after check-in provided they have to cancel the check-in and leave the ticket status to open. 

Passengers can prebook or change their seat selection up to 4 hours prior to the scheduled departure. Such changes can be completed via the ‘My Booking’ section at the time of online check-in, or check-in at the airport. A seat change may incur an AirAsia flight change fee.

To change the destination of your flight booking online, visit the airline’s website and go to the ‘My Booking’ section. 

Passengers can change the origin and/or destination point of their booking if permitted by the fare rules associated with the concerned booking.

Yes, you may change the flight date with AirAsia provided that the changes must be requested on the unused portion of the ticket and the AirAsia change booking request must be completed up to 4 hours prior to the scheduled departure.

You can change the AirAsia flight date for free under the following circumstances – 

  • If there is a flight delay for more than 5 hours
  • If you purchased the ticket within 24 hours and the departure date must be seven days in advance at the time of making changes

Yes, passengers can change the origin and/or destination point of their booking, if permitted by the fare rules associated with the concerned booking. In some cases, passengers get the option for changing the flight destination online and can be completed via the ‘My Booking’ section on the airline’s website. If not, you can reach the AirAsia flight booking change number to request the same.

Follow these steps to alter your AirAsia booking over the mobile app – 

  • Launch the AirAsia mobile app, and tap on the My Booking section
  • You would be asked to complete the BIG member login
  • Once you logged in, select the flight that needs to be changed
  • Tap on the Edit icon, and then select the flights
  • Choose a new flight date, and tap the ‘Search’ button to proceed
  • Select new flights, and tap the ‘Confirm’ button to proceed
  • Pay the fare difference with a debit/credit card, and your AirAsia flight change request is successful. 

The AirAsia change fee may vary depending on the travel period, but will not be anytime higher than the 150 USD per passenger per flight sector. Also, at the time of change, passengers shall be liable for the fare difference, if there is any.

Go to the My Booking section and enter your PNR/booking reference. Select the ‘Change Flight’ tab, and click on ‘Change Flight’ to proceed. Pick the flight segment you wish to change. Select the preferred flight time. Choose the new preferred flight, and pay the required AirAsia change fee at the checkout page. Select ‘Finish’ and your flight time is changed.

No, AirAsia does not allow same-day flight change. As per the AirAsia flight change policy,  the airline permits changes to the booking up to 48 hours prior to the scheduled departure. 

The exception of same-day flight change is permitted to the business class segment of AirAsia where passengers can complete the change to a later or an earlier flight up to 4 hours prior to the scheduled departure and is subject to the AirAsia change flight fee.

AirAsia change fee would not be applicable if the passenger is making the flight changes within 24 hours of booking provided that the flight departure date is 7 or more days in advance at the time of making changes. Fare differences may apply.


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